We booked the hotel in advance for two nights on arrival from the UK. An easy metro ride to New Delhi and then quite a long walk up Paharganj to find it. There was a nice women behind the reception desk but she couldnt progress our registration. We had a feeling that the basic room we had ordered was not available. Anyway, a manager finally arrived after about 20mins and allocated us a room which was on the second floor. Yes, there is no lift but the staff carried our bags so that was not a problem. The stairs are steep so not ideal if you struggle with mobility.
As ever it takes a little while to settle in. At first I was once again annoyed that but for some proper elbow grease cleaning, this could have been a truely wonderful room. I expect we had an upgrade on what we booked and ours was huge with a balcony, AC, wifi and a big ensuite shower room with soap, towels and loo paper. It was nice to spread out. We also had a fridge (which needed cleaning inside) but kept our beers lovely and cold).
The sheets and pillowcases looked very clean, however as is so often the case, they only provide an undersheet and expect you to lie underneath the coverlet that obviously hundreds of other people have used. Fortunately we travel with a very light set of sheets (I know this might sound mad, but how massively useful we have found this - 2 wafer thin, cheap as chips, double sheets and 2 pillowcases - an upgrade from the sheet sleeping bags we travelled with in our hosteling days). Sometimes I ask for another sheet and usually thats not a problem. Anyway ...
What I really needed was someone with proper cleaning products to give the room, the common parts as well - a proper clean, not just a wipe over with a grubby, wet cloth. The bathroom was acceptable though with hot water from our own geyser, the toilet especially was clean, but really, why let a hotel gradually get worse and worse when the solution is so easy.
The photos on this posting were probably taken when it opened, but they do still represent what the rooms look like.
We enjoyed an excellent breakfast in the restaurant and cold beers on several days. Lots of non-residents were using the restaurant too.
There is a roof garden but we were actively discouraged from using it and from the outside I expect it needs a tidy up - the planting looks rampant from street level and indeed the whole outside of the hotel could do with a general tidy and clean up.
So, what would I say - absolutely I would recommend staying here. It cost us 1300 rupees a night and we were cool, felt absolutely secure, and very happy. All the staff we met were very polite and we had no problems what so ever.
Yes, I would also add that when we went to pay, the women on reception said the card machine was not working, but the manager came and he used it no problem. English is not fantastically well spoken at the hotel and this might be causing some confusion.
Dont let my comments on cleanliness put you off, its way cleaner than most - and acceptable to me and I am VERY picky, but its just so annoying to see how marvellous it could be.
Well located for the metro as well.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Response from 600venkateshc, Director of Sales at Metropolis Tourist Home
Responded 10 Apr 2019
Thank you for choosing your current stay with us and sharing your views on TripAdvisor. I thank you for your kind words of appreciation for our hotel, rooms, breakfast buffet and services. I appreciate your valuable feedback and look forward to your next visit. Thank you regards, Venkatesh
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.