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All You Need to Know About the Rooms
at The Zoo - Sandwichery, Casual Eatery, Backpacker Shelter

Room/Suite (4)
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Guests1 room, 2 adults, 0 children
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Room review highlights
... not turn off automatically and the owner entered into our room without knocking or any prior notice (into a room of six...
... to the Hostel. The Hostel itself features a 10 bed dorm room with Air con and an en-suite shower room. Toilets are...
I stayed 2 weeks in this place. My room was quite cosy and the food cooked by Claudio was delicious. Claudio told me a lot about...

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Sarah C wrote a review Jun 2019
19 contributions32 helpful votes
We arrived in Koh Lanta to find that the hostel we had booked and paid a deposit for was in fact closed. We were left a bit stranded and following reading the positive reviews of the Zoo, we decided to try there for the night. Do not be fooled by the positive reviews. Our first impression was that the owner was very chilled but accommodating and he proceeded to make up a dorm for us to sleep. The shower in the dorm was not working, but as we had landed late notice we did not mind this and there was alternative shower options available. The owner told us to keep doors etc closed to keep out bugs (which of course is a reasonable request), but when we went into the bathroom of our dorm there was holes and gaps in the walls so it seemed a bit pointless!! There’s also as the owner described a “jungle” outside, surely filling in the wall would be a good idea? We went to the bar next door for a drink and on returning we took off our shoes as previously requested and went to carry them in our hands upstairs. The owner told us sharply to leave them outside on the terrace upstairs. We wouldn’t really have minded this request either, it was the rude manner in which he said it. Also, we went to close the front door as the owner had told us to keep doors closed and unnecessary lights off - and we were told to leave the door open!We had been informed when we checked in that the air conditioning would be turned off at 9 am in the morning. This is fairly standard in some hostels and we were happy enough with this. However, the air conditioning did not turn off automatically and the owner entered into our room without knocking or any prior notice (into a room of six girls) to turn off the air conditioning. I really do not think this is acceptable - even a knock would have been appropriate. We woke up in the morning covered in bites - significantly more than we had gone to sleep with. I have my suspicions that the bites were caused by bed bugs as they are not the same as regular mosquito bites but I can neither confirm/deny this. The owners television/music was playing very loud the night before when we were trying to sleep, and also the following morning. The owner also shouted at his cat using foul language early in the morning. We actually got a bit of a fright. All around the hostel there was aggressively worded signs which were off putting and unnecessary - such as “Don’t piss on the floor”. We’ve stayed in multiple hostels in the past and these signs were really not the norm. We felt like we were intruding. Do yourself a favour and don’t stay here.
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Date of stay: June 2019Trip type: Traveled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from thezookeeper, Manager at The Zoo - Sandwichery, Casual Eatery, Backpacker Shelter
Responded 26 Oct 2019
Never been rude to you or any of your mates, actually some of them enjoyed movie, free focaccia and popcorn too. I must make some points clear: You arrived here and basically begged me to give you a room, it was almost 6:00 PM and I didn't really wanted to but, out of kindness (while you were next door having much more than a drink), I set up a room that was supposed to be closed for the season, you checked and agreed the room was OK for you, the shower cannot be fixed as no shop were open at this time of the evening. You claim you have looked up at our place but you can clearly see from the picture on TA and many other websites how the wash-room (isn't a toilet as there are only a couple of basin and a shower) is half open hair, this is obviously for keep the place livable and don't make it become a oven during the hottest hours of the day plus, again you agreed the room was fine before I started to cleaning it up FOR you. To respond to your complains about my rudeness, you were sneaking inside with the shoes in your hands even if on our door there is one of this awful signs that says "NO SHOES INSIDE", I mean I'm not a native English speaker but this statement look quiet clear to me, so you were asked to put the shoes OR outside in the proper shoe rack OR in the terrace/wash-room (I'm quiet sure I put a please on the sentence and I explained why). If you were listening to me at check in I also told you that the door must stay closed after 11:00 PM, we (me and other guests) were watching a movie and closing the door wasn't necessary, you were asked asked to leave the door open and I am quiet sure that a "please" was on the sentence. We have silence time in our hostel and we finished to watch the movie at around 10:40 PM so completely in line with our rules. You insinuate that we have bedbugs, what a better way to try to ruin a little family business, but I am happy to inform that we sterilize beds with a steam cleaner frequently to avoid the problem, you are complaining about me entering the room to turn off the A/C without knocking, I'm quiet sure you would have complained if I did too (just because you didn't put your shoes outside and you were busted), then (because wasn't enough) you also put on the review my cat, to paint me as a bad person, someone that mistreating animals and guests. I mean I have nothing more to add, I am quiet sure that most of the people that will read your review won't be fooled by it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
JonderP83 wrote a review Jan 2018
England, United Kingdom222 contributions27 helpful votes
The Zoo Hoztel (there is currently no bar here) is located on the busy main road going through Koh Lanta and is an ideal place to stay if you wish to be close to Long Beach. A short 5-10 min walk will get you to the beach front where you can find loads of restaurants and bars, although be aware these will cost more than places on the main road close to the Hostel.

The Hostel itself features a 10 bed dorm room with Air con and an en-suite shower room. Toilets are located downstairs along with another two showers and a large indoor area for which Claudio the owner has plans to utilise as a common area.

The hostel was clean and the host was more than happy to help with any requests the guests had, this includes transport, tours, bikes or just general island advice.

I believe another 10 bed dorm is planned, once this is complete along with the downstairs area I mentioned before, The Zoo should be a great addition to the islands accommodation options!

Thanks Claudio for looking after us :)
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Date of stay: January 2018Trip type: Traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Ketsdee B, Owner at The Zoo - Sandwichery, Casual Eatery, Backpacker Shelter
Responded 31 Jan 2018
Thank you so much, hope to see you again. Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
francoislornelaugier wrote a review Jul 2017
Lyon, France1 contribution
I stayed 2 weeks in this place. My room was quite cosy and the food cooked by Claudio was delicious.
Claudio told me a lot about the islands and helped me to do what i wanted (rent a motorbyke, do some activity...), so I enjoyed Koh Lanta, nice, quiet and naturel island, a lot !
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Date of stay: May 2017Trip type: Traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Hostaria239, Guest Relations Manager at The Zoo - Sandwichery, Casual Eatery, Backpacker Shelter
Responded 11 Jul 2017
Thank you so much Francoise, it was a pleasure to have you here! best wishes for your travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kevin D wrote a review May 2017
2 contributions
I have visited this Hostel before and I became good friends with the Owner.
He got a lovely Hostel, i felt instantly Home that i stayed for such a long time.
I worked online, his Internet was quite good for an Island, i expected it to be way worse.
Claudio has a lot of tips about staying in SEA and you can talk with him hours every day. He is by far the most friendly Hostel owner that i know and i can recommend his Hostel to everybody.
He cleans the toilet every day and atleast once a week your room if you stay longer otherwise every time someone new arrives.
So he cleaned up your Room before you come.
I really enjoyed my stay and I will visit this place and especially Claudio every Time im in SEA
If you think about staying in Ko Lanta, his Hostel is by far the most valuebale Place to stay. There are some other Hostels with a similiar Place, but most they have no wifi, its not a closed room ( in terms of mosquitos) and got no Kitchen or something like this.
You will feel like its your Home, you got a Kitchen there and a refrigerator, so you can buy something and actually store it there.
I went with him a lot out to get something to eat, to the market or other places
Thank you Claudio for the nice stay!
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Date of stay: February 2017Trip type: Traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Hostaria239, General Manager at The Zoo - Sandwichery, Casual Eatery, Backpacker Shelter
Responded 21 May 2017
Thank you Kevin, hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tourist1308 wrote a review Dec 2016
London, United Kingdom254 contributions82 helpful votes
When we came here, the value for the room was excellent -£5 for one night. Room was pretty spacious and comfortable.

Bathrooms were generally very clean.
Location is good, down the road from the restaurants and bars. Unfortunately the bar next door insisted on playing music loudly to all zero of its guests well into the night. But I think Claudio is working hard to get this solved.

He is a fantastic guy, super friendly and gave us great advice for the island.
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Date of stay: November 2016Trip type: Traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Hostaria239, Guest Relations Manager at The Zoo - Sandwichery, Casual Eatery, Backpacker Shelter
Responded 8 Dec 2016
Thank you very much for your review, right now we fixed a bit the situation with this 'mojo' bar nearby, at the moment they making a party a week (on Friday or Saturday) and they notice us so we can, at least, advice our guests. The noise problem in Thailand is common and the stupidity of the people (especially the forefingers that running this noisy businesses) has no limits. If you wold like to help us out in the matter leave a review with your thoughts for the bar as well will be nice. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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