Great location and amazing installations. Clean place. Food was delicious and great selection. There is a bar and food music perhaps you don’t hear a lot of this in your (private) room. More of a relaxing hostel than a party one. Great views and nice pool.
The downside was that the staff looked very exhausted and the owner would work 20h a day which made her do some calculation mistakes and made her impatient with us. I would recommend to double check your tab at the end ! They tried to make us pay the tab of someone else and a tour we didn’t do with them. The woman owner yelled at my boyfriend and wouldn’t want to talk to him when he told her about the mistake. One night my brother in law wanted to go to the Zephyr lodge which is just a 5min walk away to party and the woman told him not to go because the road was really dangerous and full of crackheads... He wound up going anyway with no problem and was told by the staff at the other hostel that she told stories like that to avert her clients from buying elsewhere.
Cold showers. No refill of filtrated water (you have to buy bottles). Wifi only in one public place.
In the end I was really deceived that such a wonderful placed could be ruined by the mood of the staff and attitude of the owner.
They tell you that the kitchen opens at 6:00 AM, well, the staff might come to work at 6:00 AM, but they sit around on their phones until about 6:30 and then if you ask nicely, about four times, they might make you some coffee. I know, it's early, but don't say the kitchen opens at 6:00 AM if it doesn't.
And once you order food, DO NOT go anywhere. Although it takes a very, very, very long time to get your food...do not go back to your room, do not go to take a shower, do not go to the bathroom. Because then they will not make your food. They will say "you left, so we thought you did not want it anymore." This happened to several people who are currently here.
There is no free drinking water. Filling your water bottle costs 5-6 Q... that is IF they have water. At 11:00 AM today they still had no drinking water and told us it would be "about three hours" before they had any.
The constant LOUD music really distracts from the beautiful surroundings and the lovely sounds of the birds and the wind.
On the good side, they have a great internet connection.
Me and my and my friend booked a doble room with shared bathroom through a Facebook message with Hostal Vista Verde. We were very specific about the room type as we are not the type of people that feel that we can relax in a dorm with others or get privacy. In addition we had been on a hike the same day and taken a shuttle so we were very tired. We also had connection with them before we took the shuttle so they definitely knew that we were coming. When we got there they almost didn't speak any English, which in itself is OK, but strange when you work with tourists. Then we were shown to a DORM with 6 other people laying all over, both in beds and on the floor on pillows so with us it was a total of 8 people which this room, even for a dorm, was clearly not made for. I tried to explain the situation and showed them the messages and our reservation. They did not show signs of friendliness or understanding. We had clearly booked a double room and they knew it was full and didn't even tell us before we had climbed up a latter to a 8 people overcrowded dorm. I asked if they could help us find another place to stay with a private room, but they refused. Since it was late and we were exhausted we had no other choice. I deeply regret not going somewhere else. I didn't sleep anything that night, and since we were only staying there one night to do the tour the whole stay in Cemuc/Lanquin was a disaster. The food was not great and overpriced. They forgot my order, and when I finally got it it was the wrong food. The drinks are awful, the mojito lacked both ice, sugar and rum. Nobody on the table would even drink it up.
Extremely unprofessional people with no respects or understanding for their guests reservations or needs. They had no control what so ever. They never had change in the bar even if it was just 3 quetzales. Do not go to this hostel, it is not worth it.
PS! You definitely have to go to Semuc Champey, that was amazing!!