Our bad experience started with reservation. It was almost impossible to reserve a room directly in hotel, because receptionist canceled us immediately. We tried again, but lady in reception was really unfriendly (obviously she had a bad day).
Room was not as clean as you would expect for this category hotel, there were hair from previous custumer in bad and shower and a lot of dust on the furniture.
Indoor pool was not hygienic enough for little kids, area around pool was cleaned only once per day, so if you came after 15:00 it really wasn't nice wiew.
Hotel stuff gave an impression as they really don't like their job or that we weren't welcomed there, but there were some bright exceptions (Mr. Elvis, Miss Ornelia,...).
On the short, we were missing feeling of staying in good 4-star hotel as we have in other hotels, especially because price wasn't so low.
But nature in Rabac is really outstanding so we sure will be back, but next time in some other hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Response from ValamarSanfio, General Manager at Valamar Sanfior Hotel & Casa
Responded 4 Mar 2020
Dear guests, allow us to express our gratitude for writing us a comment. We are disappointed to hear, that we could not meet your expectations. We are sorry for the experienced unpleasantness. Your observations are important to us, we will take them into account. Please accept our apologies. It would be a pleasure if you gave us another chance! Yours faithfully, Jasmin Trumić General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.