The front desk staff was very friendly and helpful. I had cash on hand and thankfully they accept a cash deposit without putting anything on a credit / debit card, unlike the Courtyard Cleveland Elyria.
Staci put us in room 132 and upon walking in the room, it had an odd smell to it. After being in the room for a bit, I realized it was Freon leaking and immediately went to let Staci know. She moved our room to the third floor without batting an eye and made notes for maintenance. The new room was larger, had no wear and tear and had a completely different feel to it.
The next morning upon check-out, it was a breeze other than having the wrong name on my deposit and not putting the new room number on the envelope.
We went for a night away. The front desk staff was great, even with training and covid going on.
The rooms need help. We had to get a second room, the carpet was damp (a/c leak) missing pulls and knobs, and the phone didn't work when I went to call down to see about switching. 2nd room had dry carpets, but also some hair on the bathroom floor. The desk area had spots of food grease on it, and crumbs on the chair. The walls here were very I-can-hear-talking-next-door thin. Overall, not anywhere worth the price, more like a 39.99 motel room.
Do not recommend.
Beautiful & spacious suite with XL bath, Pam is the very best front desk staff, there are more than enough plug-ins in room even for 4 people with 2 devises each, staff went above and beyond during the Covid19 to provide safe swimming pool and breakfast! I HIGHLY recommend this hotel. Thank you for an awesome stay!
This Fairfield is not like any other thr staff is so friendly. And the room are so nice a d beautiful. I recommend hightly to stay here along with a hardy free breakfast. Beautiful stay. The staff is so friendly and kind the hotel is so clean and nice.
Corporate travel --> long stays... The minute you get past the front desk, the filthy carpet smell hits you right away. Walk into the room to be greeted by dirty bed sheets and shower curtains full of mold.