Despite being a suite, I felt like I was using a substandard stand room. Upon checking in, the front desk didn't find my reservation. I had to show them their confirmation email. The keycard didn't work in the elevator nor the room. The password given for the WiFi/internet didn't work. When I finally got in, the internet speed was about 1/2 MBPS. That's much slower than the 20 MBPS I was told when inquiring before making a reservation. (Fortunately, my phone's 20MBPS allowed me to do some work.)
The suite had no windows with a view. It's only two windows were to what looked like maintenance conduits.
The one bedroom suite has a room with living/dining/kitchen areas, and a much smaller room with a bed and desk. The bedroom's width is about a foot wider than the width of the queen sized bed. The desk has no light.
The suite comes with a bottle with drinking water, two thin bath towels, one face towel, two bars of soap, two toothbrushes, two small shampoo containers and a roll of toilet paper. There is no safe, no coffee, no minibar, laundry bags, or other similar items that you'd find in a hotel.
The hotel staff was very friendly. tried to help, but scarce. But the front desk seemed overwhelmed by the number of guests that were also checking in when I was. So could hardly attend to the problems I initially encountered.
September 11, 2020(Friday Evening)
Prior to our check in, we were told to fill-up the owwa/hotel forms including our Religion to note our meal preference. On Saturday lunch, they served as the Meal No. 4. I informed the Management right away, and replied that the kitchen will make up for it on dinner time. The next day, (Sunday morning) they served us Silog Meal the Meal No. 6 with the same Meat that I’m not eating. This really made me sick. I just hope that the management including their staffs must consider and be particular with the guest’s meal preferences and to always include this information when giving instructions before letting them enter their room. The management must be alerted with this, because they are serving guests with various religious beliefs. I hope that other guests will not experience this in the future.
Was there for 5 nights on a biz trip. My room was at the end of the aisle so I have nice windows that bring lights in the day. But the facility is very outdated. Air conditioner is old style and noisy. Shower stall has no door or curtain so bathroom floor will get wet every time you shower... However The hotel is located in a convenient location where there are many restaurants and convenient stores around, a food court plaza and a nice shopping mall within walking distance. (10-15 mins walk). The staff was friendly and willing to help at all time.
Having been invited as one of the presenters in a panel at a Conference in the Ateneo de Manila University, it was important that a convenient place near the venue can offer a comfortable and quiet place to do writing and other preparations. I found this hotel, of which our sponsors billeted us, as indeed the place for academics like me. Although we were three in a room, space was just right for our traffic going in and out of the bathroom. Most important, there was daily clean-up and replacements of shampoos, toothbrushes etc. Their toothbrush is even sturdy unlike most hotels I've been to. Breakfast is served inside the room, very neat and classy. Yes, indeed my three nights and four days stay in this hotel was very good. Congratulations to its management and staff!
Location, location, location. Great for my work with academics nearby. Staff was wonderfully polite, kind and always ready and willing to provide service and recommendations for eating and shopping in the area..
Be aware, not all rooms have a view to the outside. Many have windows that look out to a concrete wall. I got room with a "city view" so had a view to the neighborhood behind the hotel and downtown Manila. During passage of typhoon Mangkhut (Ompong) to the north, my windows did rattle quite a bit and water spray from the windows did come into the room. Power did also flicker and then go out for about 5 minutes but the hotel generators did come up. So overall, hotel "weathered" well the typhoon which I think was testament to rather good facilities at this location.
Minus is the cockroaches. Size about 1/4' and smaller. I believe they abound because of the service gap on the sides (where the "windows" look out onto.).
But... this place is rated as a three star so very acceptable to me. And, with the very good and positive staff, I would rate higher if not for the "windows" and critters!