Date of stay: November 2018
Booked this place for 1 night only as we were getting in late to Osaka. Arrived at approximately 11pm due to transport issues. When we made the original booking we asked for a late check out, (12 rather than 11) if possible, then when we checked in we asked again if we could have a complimentary late check out (if room was available) so we could rest. This was not a problem with the night shift crew. at 11:30am we received multiple phone calls from the front desk & knocks on the room to get out immediately or they would charge us. We hurried out of the room within 2 minutes (my partner was in the shower mid washing her hair, so came out with soaking wet hair in the middle of their winter) and spoke to reception stating the front desk the night before said 12pm was fine. This was the 1 and only bad customer service experience I had in all of Japan so was very shocked. The woman demanded we pay the extra 30 mins we stayed in the room and if we refused to pay she would charge the credit card on file. I showed her the email asking for late check out and she advised us this was not legitimate & forced us out immediately (my partner still with soaking wet hair asking if we could just use a guest bathroom to dry it off). Other than this one experience, the hotel was in a good locations, walk able from the closest large station, interior was modern and clean. Rooms were slightly larger than average for Japan and the shower & pressure was amazing. However the service we received definitely put a damper in our day & Japan experience which is the reason for low stars.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Response from Traveler35925833323, フロント オフィス マネージャー at Hotel Cordia Osaka
Responded 15 Aug 2019
Thank you for using our hotel. We are glad to hear compliments about the location and interior. Nevertheless, we are very sorry for the uncomfortable feeling at checkout. We try hearder that you can feel to glad you chose this hotel, and we look forward to seeing you again,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.