I planned a four-day cycling trip around Hangzhou and brought my full-sized road bike (not one of those tiny folding bikes). I booked the hotel based on location and price not realizing that the hotel is in the middle of a high-end shopping mall with no dedicated underground parking. Staff was accommodating in allowing me to ride the elevators with my bicycle and to keep the bike in my room in the evenings. Comfortable bed, good sleep, not much noise 17 floors up and I frankly never saw or heard anyone on my floor apart from the cleaning staff. Room was stocked with the usual amenities, some of which were available only at additional charge (like imported bottled water and condoms). Cleanliness was good, linens were fresh, plenty of hot water. Convenient location for shopping -- you're in the middle of a mall, which also includes a basement supermarket, should you prefer to self-cater meals. Bicycle or taxi to the West Lake area in 5-10 minutes.
Staff has difficulty communicating in English. Internet was slow. Lots of buffering when streaming video, for example. Television channels for non-Chinese speakers are less than a dozen. Room carpet appears a bit worn.
The review is based on 4 days stay.
Location: The bus from Pudong Airport to Hangzhou stops about 10 mins away from the hotel.
The hotel is located on the 7th floor of the Hangzhou Tower Shopping Mall Block A. There are a total of 4 blocks of shopping options available for luxury shoppers.
Wulin Square is just across the road. A musical fountain show is available FOC on certain days of the week.
For dinning, there are a variety of budget, mid-range and fine-dinning available near the hotel.
The room: The room is spacious with 2 super single bed. The bathroom offers a separate bathtub and standing shower option.
Free fruit is supposed to be given daily but i received fruits for only 2 days.
I went to restaurant but did not take breakfast. Priced at RMB50 per person, the breakfast is inexpensive. There is a good selection but it is Chinese style, corn, carrot, water chestnut, etc.
Staff: The staff are friendly. I did not interact with them much as i do not need to stop by the lobby area (7th floor) when i want leave or access my room.
My dislike of the hotel would be lack of view from my room. On my check in day, i was shocked when the hotel staff informed me that my room was cancelled because i arrived at 8pm instead of my stated 4pm. The staff claimed to have given me a free upgrade as compensation though i do not see any different in room and as i have said my room view is the back alley.
My husband and I stayed here on a recent trip from Shanghai . The hotel is located on the 7th floor in an upscale shopping mall. The staff were courteous and helpful. The room was luxurious, the bathroom fantastic with a magnificent view . When I contacted reception for help with a kettle that didn't work, someone was sent up straight away and it was sorted.
Stayed here for 4 nights on business.
Didn't really get to explore the area but it seemed ok - Costa/Pizza Hut and lots of shopping centres.
Things I didn't like:
Room was quite small and dirty
Room service was extremely limited - no Western food and random Chinese food
There was a huge cockroach in the bathroom
Staff's English was poor
Room smelled of smoke
Limited English speaking channels
I can't really think of any positives to say about the hotel. I wouldn't stay again.
I stayed on business for 4 nights in this Hotel. Standard room is small & compact and did not have good ventilation. Smoking smell through AC in a non smoking room. Breakfast was good at 32 floor with Great view of the Westlake & Hangzhou City. Good for a short stay and very close to Wulin Square Metro & Shopping malls.