Pros: convenient location, one stop from the hangzhou railway station by subway plus 10 minutes walk; room is decent size, nice shower room and comfy bed
Cons: stains everywhere on the carpet; poor sound proof, we could hear next door kid's singing, laughing and taking shower clearly, but fortunately,everything stopped before midnight and we were able to get a good night sleep.
4/28/14-4/28/14,this is my second time stay here. Last time I had a duplex and didn't like it since the toilet and the bedroom were separated on two floors,but overall it was an ok experience plus the check out guy was very nice. So this hotel was on my list,though was not my first choice. This time, my feelings remained same until we went to check out around 10:45sm. This morning, there were a lady(Li, XiuJuan) and a gentleman(Chen, Liang)at the counter. Ms. Li asked us if we had reservation when she saw us entering the hall. No greetings. My hubby handed her the deposit receipt with room card key and told her that we wanted to check out. My hubby then took the credit card out of his wallet and put it on the counter while the Ms. Li was doing our paperwork on the computer and showing the Mr. Chen how the system worked. After she printed out the paper, my hubby told her that he wanted to use the credit card to pay for it. The same one we used it for guarantee when we booked the room last night. Last night's trip to hangzhou was a last minute decision. To our surprise, Ms. Li responded that we should have told her early and now she already finished the whole thing and used our cash deposit to pay for the room. The only reason that we gave cash for deposit was because we checked in late last night, a little past 10 and the old man who received us obviously had no idea how to use the post machine. After my hubby asked her if he could still pay by credit card again, she then turned to computer for a second and said she couldn't because she already passed that page and the system wouldn't let her go back. Ok then. I then asked if she could show us some other rooms. Without any hesitation or checking with the computer, she told me she couldn't since all rooms were occupied. "I could not show you the room when there was someone inside" she added. Of course not. But what about the rooms that have been checked out? She didn't respond to this directly. Instead, she told me to check the website pictures. I replied that I did and that those expensive rooms didn't have pictures on there. She then told me they just gave those pictures to ctrip (booking company)yesterday. I asked her if she could show me the pictures and she said that she didn't have any and that I could follow them on we chat. I got it. She just didn't feel like doing anything for us at all. So I asked: " could I know your name please?" Her response was this: "if you want to file a complaint, the boss is right next door. You could just walk there and do so." I swear that these were exactly hers and I didn't change a word. I was really pissed off at this time. I told her that we were very understanding and cooperative from the very beginning. It was nice of us to let her charge us by cash deposit without checking with us first or confirming the amount of money we had to pay. I insisted on knowing her name. She then wrote her name down on a piece of paper ( that was how I knew her name). As I kept asking where exactly her boss was, Mr. Chen finally spoke up and said that the boss was in a meeting at another store. I told him that's not what she said and that he was there right from the beginning and witnessed the whole thing. He explained that she got nervous. He then called his manager and asked the manager if he could get to the hotel now. When I heard him repeating that the manager would be here this afternoon, I asked to speak with the manager over the phone. Mr. Chen said that his manager just hung up on him and that he was very busy at the moment. Mr Chen then asked me to leave my name and number and promised that his manager would definitely get back to me before 3pm this afternoon. So I did and asked for Mr. Chen's name. And of course, no one has contacted me up to now. Well, this explains why the lady,Ms. Li was so provocative and arrogant. And now this hotel is off my list. For those of you who plan to stay at this hotel, good luck and wish you the best.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.