Stayed at harolds last september 17 2022 together with my family the room was great and clean but what upset me most was the guard at the main entrance he didnt allow us to park at the pwd parking i had with me my family my father which 67 yrs old my mom 65yrs old it was her bday and my wife and kids 2weeks old and 2 yrs old it caused us so much inconvenience and his reason was it was intended for pwd i told him that pwd and seniors are the same please let your securities attend seminars... So lets proceed we arrived at 1:40pm and theres no available room yet the front desk told us that the standard check in time is 2pm so we waited at the lobby for our room to be ready thanks to the concierge staff roland who gave us cookies while waiting and for assisting us to our rooms very accomodating and to the other concierge staff i forgot his name who assisted us when we check out over all we had a wonderful stay with my family fyi next time if you saw a senior guest or a women with an infant pls gave priority.
Price is suites with food choices. Wait staff are great. Plisken the Supervisor was very accomodating along with his staff Jason and Joshua. Also, there's a discount for BPO employees all days of the week 👌
I had a problem off the bat when I booked this hotel because the event I was supposed to be attending transferred to another location at the last minute. But even if this was definitely not the Harold's Hotel staff's fault, the hotel staff rescheduled my booking and even upgraded my accommodation. They probably sensed how stressed out I was.
Upon arrival at this hotel, concierge immediately helped me with my luggage from the taxi. And the front desk ladies quickly helped me get to my room. Where I immediately slept. Upon waking up, I ordered room service which arrived quickly. After responding to emails, I subquently was able to unwind again.
The breakfast spread was adequate and the food they served were delicious and fresh. The breaded fish with tartar sauce were on point and I loved the buttered veggies. Special thanks to the Team HCafe staff who took care of my needs: Mariel, and Jason B. And to the other staff in the Cafe: Michelle, Jade, Gresellyn, Joshua, and Jason C.
So you can see, the Hotel staff were able to turn around what looked like a dismal situation to a better one. I wouldn't hesitate in recommending this place to friends and family. Thank you Harold's hotel staff!
A 5-Star experience. The guys who assisted us (Plisken, Vilma and niel) are also very prompt and kind. The food is very great as well. The staff from the Pearl Room was also great. Always checking on us. Will be recommending and will be back as well here.
I’ve actually been eyeing this hotel for a long time now. I’ve read a lot of good reviews about it and it lived up to my expectations. A bellboy assisted us with our luggage upon our arrival. The lobby was so GORGEOUS and tidy, I immediately fell in love. Rooms are spacious and clean which is reasonable for their price. Not to mention our view outside the room is so pretty. I especially enjoyed the Harold’s Cafe for their breakfast buffet and their lovely staffs. Ate Gracelyn was the first one to greet us and lead us to our table. She’s also making sure that there is someone who will assist us with anything. Ate Mariel, their cashier, is an allrounder who swiftly assists me with my needs. I had fun conversing with her and she’s very sweet. Kuya Jason is responsible for making the creamiest omelette I’ve ever had. He also ensures that we’re having an enjoyable time. Ate Michelle, Kuya Joshua, Kuya Jayson, and Kuya Jade is on standby while being attentive to their customers. They’re very easy to approach and provides a friendly atmosphere making our breakfast enjoyable. Overall, the stay on this hotel became my standard in looking for other hotels. I will definitely comeback here!