I last stayed at this hotel in October of 2011 and rated it 5-star and "Excellent in every way". This time I give it 4 stars as there were a few disappointments.
I was unable to connect to the complimentary Wifi. I was told that this was a known issue with Apple phones and tablets and the problem was under investigation. However, during the four days I was there it was not resolved, so it appears that it's not receiving urgent attention. Surprisingly, I was able to connect on the rooftop pool deck and in the lobby and restaurant, so how can that be explained if it was an Apple issue?
It appears that the TV in the room is a smart TV as there is a second remote that has buttons for Netflix, Amazon Prime, and other streaming services. If you press them, you get an error message: connection problem. Of course, if the internet doesn't work properly, it has an impact on streaming services. I was told at the front desk that the TV in the room is not actually a smart TV. Really, then why is that remote there, and streaming service logos on the screen? Don't treat me like a fool, please!
The airport shuttle is expensive! I used Grab (the local version of Uber) at a quarter of the cost instead).
The room was comfortable and the food at Millie's restaurant was good. And the location is still as convenient as it was in 2011. Unfortunately, it appears the hotel has remained stuck in that era as far as its IT facilities are concerned.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.