Date of stay: February 2020
We recently stayed at Aruga by Rockwell to celebrate our 25th wedding anniversary and we couldn't have picked a better place to stay. We booked a two bedroom apartment that was not only spacious, but had three bathrooms which we weren't expecting. The apartment was spotlessly clean and wonderfully quiet (ask for apartment 704 as it is at the back of the property, overlooking the pool and not near the elevators).
The staff were wonderfully attentive and went out of their way to help us at every opportunity. Special mention to Carol at reception who not only ensured we saved money by ordering us a "Grab" car one morning, but she also booked our return trip from the Mall of Asia and was in constant contact with the driver to make sure he found us safe and sound. She always had a smile on her face and was always happy to investigate where we were going and what we needed each day so she could offer more assistance.
Another special mention goes to Jose who was at breakfast each morning. He knew we liked one particular table and made sure he put a "Reserved" sign on it for us. He only ever asked once if we would like tea, coffee or juice and each morning thereafter he automatically delivered them to our table with our being asked. His smile and warm greeting started our day on a positive note. He was also pleased that he had the opportunity of helping us celebrate our 25th wedding anniversary morning boy delivering our champagne and making a wonderful show of opening it at our table (it was 7:30am but he didn't flinch at all, just smiled and poured it with a huge smile.
I cannot thank Carol & Jose for all they did for my husband and I as well as our son, it is because of them we will be back one day and perhaps stay a bit longer
Room Tip: Choose apartment 704 as mentioned above
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Response from Julienne Chai, Marketing at Aruga by Rockwell
Responded 27 Feb 2020
Dear Valued Guest, Thank you for choosing to come home to Aruga by Rockwell. We are delighted that your 25th wedding anniversary celebration and stay has been beyond ordinary through the genuine care and anticipatory service of Carol, Jose, and the rest of our dedicated team members. We truly appreciate your time in sharing your feedback and positive experience with us. We value your loyalty and look forward to welcoming you again in the near future. Sincerely, Julienne Chai Marketing Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.