The property is a bit old, the AC in the room is very noisy and the included breakfast has very limited options for western standards. Other than that we had a comfortable 2 nights stay.
The location is great- just across the street from Greenbelt and 20 minutes drive to the airport, rooms are very simple but clean and staff are very friendly. We would definitely come back for another quick stay in Metro Manila.
I stayed here for three nights and it was really nice, lovely room and very helpful staff nothing was a problem to them all. I left after three days to go to Boracay for five days but then returned again to a really nice room , this time I went up to the roof top in the morning with my coffee but also after I returned at night with a glass of wine. The views are amazing from up on the roof ,Very safe and very quiet , again the staff are always polite I also got my laundry done which was a great service your bag of laundry gets piked up by 10am and brought back washed and ironed by 5pm brilliant! The Greenbelt Mall is just across the road , the 7/11 is next door for any supplies you might need , defenently recommend The Charter House
Location- Simply fantastic. Across the street from Greenbelt mall with easy access to plenty of shopping. Plenty of food choices within walking distance and some great coffee too. Services like laundromat, money changers etc are also nearby, less than 5 min walk. There is a convenience store in the ground floor lobby. It would be hard to find a better location.
Facilities- Fairly typical of a Philippines 3 star hotel, the room was a little rough around the edges but housekeeping do a good job and the rooms are kept clean. Good aircon in the room. WiFi was ok in the room and resto area. Roof top pool area was really nice, it seems a bit newer and was great on a hot day. We stayed here a number of times between other destinations and it was a perfect option.
Service- Very good from all staff, particularly check in staff and housekeeping.
We will definitely stay at this hotel again.
This is my second time to book in The Charter House. Last year was the first and we had a great time, bec the location, room and services was nice. So we booked again. But this time, everything turned out to be a big disappointment except of course the location. All the rooms on the 8th Floor, have problems with their heater. When i called the Front Desk, we were advised to use the Comfort Room in the other room! It took how many hours before we were able to transfer. Then when we were having our breakfast, there was a "Fried Fly" in my food!!! And no Manager available on a weekend!!! Will never go back to The Charter House!!!
Stayed in a family room with a view of Greenbelt across the street. Included in the package was complimentary breakfast for 4pax. Just your basic breakfast, enough to get you fueled up to start the day. I like how they don't impose any ridiculous rules like "no bedroom slippers allowed" at the breakfast dining area like at other hotels. Staff at the lobby are always friendly and greet you warmly with a smile. There's access from the lobby to the 7-11 right beside the hotel which I found really convenient. We tried swimming in their pool one morning and it was great as we were the only ones there, felt exclusive. Location is excellent. Reasonable rate and good value for money.