It’s almost 1.5 year since I last stayed at Pontefino. Several things have changed during that time. For one, when I walked the swimming pool, it’s much cleaner now. Secondly, the new Executive Suite Rooms in a building across the main hotel building have been completed in July. And during check-in, I got a pleasant surprise – the receptionist upgraded me to this Executive Suite Room (due to my company’s patronage of Pontefino), which I would now review.
Hotel Staff: As usual, the service and helpfulness of the staff, including the porter, the receptionist, the security guard and the Robusta restaurant staff, have always been friendly and helpful. The porter showed me to my room. Additionally you would feel safe because there’s a security guard on 24 hour duty just outside the Function Hall or Ballroom.
Hotel Room: The Executive Suite is the 3rd highest tier at Pontefino after the Standard Room and the Deluxe Room but before the Terrace Suite Room. The Executive Suite Room is about 1500 Philippines peso more than the Standard Room. The Executive Suite that I stayed in is on the ground level and at the corner of the building. I believe the helpful porter would help guests bring their luggage and baggage up the stairs to the Suite rooms located on the second and third level since I don’t see any elevators.
The Executive Suite is huge, and that hugeness is further amplified by the fact that all the walls and ceilings are painted white! When I stepped into the Suite, I was greeted by the dining cum living room which has a kitchenette comprising an electric cooker, microwave oven, suction hood and a large refrigerator, a round table with 4 chairs, a L-shaped sofa, a wall-mounted Sony LCD TV and a table with a kettle, a glass pot for coffee making, rare Liberica coffee beans from Batangas (Kapeng Barako), sugar and creamer. Interestingly, there’s an air sensitizer equipment beneath one table.
The dining cum living room then leads to the bedroom and bathroom. The bedroom is really spacious and has a large wardrobe closet with several hangers and a pair of slippers and mirror doors, a queen-sized (I think) bed, 2 bedside tables, a reading armchair, a long working desk, a non-ergonomic chair, standalone lamps and a wall-mounted Sony LCD TV. The bathroom is long and has a glass-enclosed shower area, a WC, 2 sinks with dental kits and towels and a bathtub with a nice sloping edge on one end.
There are 2 balconies – one outside the dining cum living room and the other outside the bedroom. The balcony outside the bedroom overlooks into a unfinished swimming pool and a hotel building under construction.
I appreciated the 6 complimentary bottles of water (2 on the coffee table and 4 inside the refrigerator). The wifi in the room is fast (much faster than my last stay in the Standard Room), the air-con is quiet and powerful. With the copious curtains, you could ensure plenty of privacy. And with 73 TV channels, you are spoilt for choice on entertainment. More importantly, the bed mattress is of the right hardness to allow me a good night’s sleep. Moreover, the bedroom is quiet. When I woke up in the morning at about 7am, I could hear the rooster crowing but it’s in the far distant.
I get the notion that Pontefino may have opened the Executive Suite a tad too quickly without ensuring the room amenities are complete and functioning. This is because there’s no safe (even the Standard Rooms have safes), no laundry form and plastic bag, no iron, no ironing board and no hairdryer in the bedroom; no utensils, cookware and dishwashing liquid in the kitchenette; no shower cap and sanitary pad bag in the bathroom. Upon requesting to the Front Desk, the safe, laundry form and plastic bag and hairdryer were then brought over to my room. Also there’s no waste basket or container in the bedroom and the Suite main door was scratching the floor when it is opened. Then again, I reminded myself that Pontefino Hotel is in Batangas city and not in Makati.
Nevertheless, I had a comfortable and enjoyable 2 night’s stay in the value-for-money and high quality Executive Suite. And I hope the management can continue to improve and upkeep the room amenities.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.