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All You Need to Know About the Rooms
at Sweet Cili Hotel

Room/Suite (43)
Check In— / — / —
Check Out— / — / —
Guests1 room, 2 adults, 0 children
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Room review highlights
The room and bathroom, in general, look fine, but there is no window, no housekeeping, and no proper reception service (check-in...
The room is quite disappointing when we stepped into the room. The room doesn’t look like the picture that was promoted!...
I loved my room here (room 4, Jalapeno!), it was light and airy, gorgeous decor, great ceiling fan, lovely bathroom and comfy...

Reviews that mention rooms

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Hussam Saeid wrote a review Jul 2020
Malaysia32 contributions3 helpful votes
The room and bathroom, in general, look fine, but there is no window, no housekeeping, and no proper reception service (check-in through a supermarket next door). In the booking option, they didn’t provide breakfast service, but upon arrival, they did offer coffee all day in the lobby along with toast and jam in the fridge. when a staff member was around, she gave us a very good map-orientation of the city and a recommendation for good restaurants.
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Date of stay: March 2020
Value
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Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Joseph Tan wrote a review Feb 2020
Macau, China7 contributions
The room is quite disappointing when we stepped into the room. The room doesn’t look like the picture that was promoted! After a night in this hotel , my neck and ear has rashes and itchiness strike so badly! Please have a bedbug control / pest control !!
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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JR1348 wrote a review Aug 2018
Singapore, Singapore21 contributions12 helpful votes
I loved my room here (room 4, Jalapeno!), it was light and airy, gorgeous decor, great ceiling fan, lovely bathroom and comfy bed. My room was so quiet, I slept really well every night. Didn't even see another guest all the time I was there!

The hotel is in a really nice location, in easy walking distance to all the sights in George Town. There is a great dessert cafe just across the street that does amazing ice cream in local flavours!

However other solo female travellers should be aware that the streets around the hotel are not well lit at night, I didn't have any problems walking around there after dark but didn't feel 100% confident about it.

Also the hotel appears to be unstaffed a lot of the time. I didn't realise this would be the case during check in and there was no explanation given about how I could contact staff if there was a problem or emergency (perhaps a card with phone numbers could be put in the rooms??). In the end, most of the times I had questions I happened to bump into one of the guys who worked there, but on the morning I was due to check out I was hoping to check out early and leave my luggage somewhere safe so I could go and explore until my afternoon flight. There was a sign at the desk saying guests should inform staff if they wanted to leave earlier than 8am, so I assumed checking out at 9.30 would be fine. But there was no one around to check me out and I didn't feel comfortable just leaving my luggage in the communal area, so I had to change my plans and return at the 'official' check out time instead.

So overall, gorgeous rooms, great location, but would have liked the staff to be a bit more visible! :)
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Date of stay: August 2018Trip type: Traveled solo
Location
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 Helpful vote
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Response from SpicesHotel, Hotel Consultant at Sweet Cili Hotel
Responded 1 Oct 2018
Dear JR1348, Thank you for your feedback and sharing with us on your experience while staying in Penang. Noted on the feedback. We have a contact number placed at reception desk where you can call our team from our sister Hotel, Spices Hotel where they are able to arrange for your check-out remotely and if needed, they too can come by to arrange the storage of your luggage for the day. Thank you once again for your feedback and we look forward to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
yus0fkadir wrote a review Aug 2018
Kuala Lumpur, Malaysia1 contribution1 helpful vote
Stayed 3 nights at this hotel and took up all the rooms and we find the service was horrible. We saw the hotel staff only upon check in and thereafter upon check out and in between we were left to ourselves. During our entire stay no one came to make and clean up the room and when enquired the response was they don't have adequate staff as some were on leave. The towels were no changed and the refreshment were not refilled. Otherwise the room were fairly clean. Unless there is no other hotel in Penang we do not recommend this hotel.
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Date of stay: August 2018Trip type: Traveled with family
Room Tip: Good accessibility, quiet with poor surrounding
Rooms
Location
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 Helpful vote
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Response from SpicesHotel, Hotel Consultant at Sweet Cili Hotel
Responded 1 Oct 2018
Hi Yusof Kadir, Thank you for your feedback and we sincerely apologise for the unpleasant experience. The occupancy over that period did pick up all of a sudden and we had some challenges in getting additional manpower. Since then, we have resolved them in the event we have a surge in occupancy. Thank you once again for your feedback and we hope to have the opportunity to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alamanda98 wrote a review Mar 2018
Jimbaran, Indonesia19 contributions8 helpful votes
It's located in the quieter part of George Town, but it's a walking distance to shops and even closer to Clan Jetty area.
It's perfect for me, as the hotel is nearly always deserted, no staff even at working hours! Great if you don't really into bumping to other people all the time.
All the room with their cute names, mine was on the ground floor, I thought I booked a single room but the bed is big enough for two. Vintage feeling, it reminds me of my grandma's bedroom, in a good way.
Will I stay in this hotel again? Yes for sure, just remember to let them know if you will be arrived late after 6 pm. Or just let them know your ETA whenever it will be.
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Date of stay: March 2018Trip type: Traveled solo
Rooms
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Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from SpicesHotel, Hotel Consultant at Sweet Cili Hotel
Responded 3 Jul 2018
Hi Alamanda..thank you for the review :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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