Dear , Thank you to write the review at trip advisor. The first day you arrive to my home we are very welcome . We give for you all the best recommend you holiday at Hoi An . Firstly, I apologize to you for the power and water issues in our home. It was a bad day for us because we were not informed about the electrical and water problems. You know, we did not know beforehand when the power supply was suspended. This is the surprise of the state power supply company. And we have hired generators to provide you with a full 3-4 hours. The power failure occurs only from 1pm to 6pm. You’re check in at 3:30 pm. Since the generator is not strong enough to supply all the rooms, I try to explain that you can not use the air conditioner for 2 hours until the electricity is back because the generator is not strong enough for all. I tried to explain a lot to you to sympathize with us because this is unintentional. Water issues because this time Hoi An hot and sunny, no rain so the amount of water is not much. So the water supply company tried to handle the day. We have tried to fix the solution for you. As for the door in the toilet, all doors to the two locks, if you press the external key, the door will automatically lock and just open inside the door automatically open, because you do not know how to use. should make you confused. To be honest with a hotel owner, we never expected anything bad for our customers. You say we do not apologize and compensate you that's untrue. You make me sad because it's a lie. You stay one night and that night we were free for you. And you have been drinking water, beer, and soft drinks for free. I apologize very much and would like to sympathize but your expression is very impatient and not calm. You do not give us a chance to explain and find a solution. You and your friends carry suitcase and do not tell me a word. While you can sit down and talk lightly. Everything is resolved if we are understanding and tolerant. You say do not believe the 5 star rating, you do not have to say such words. Because I believe customers know what is the truth, where is false. Because in our lives there are always some incidents and some things that are not their own. Only we have understanding and how to deal with them. I want to tell you : The truth will be True. Don not distort it . Best wishes to you ..! Kind regards , Hoa Mau Don Homestay .