To begin, just know that I never before have given a bad review. I always consider the circumstances and make allowances for the price I paid. With that said....I checked in after hours @ 10:30pm. The owner (I assume) charged my card an extra $18 above the charges I paid on the website I booked it through (I was too tired from 11 hours of driving to question it), gave me the key cards and failed to give me the WiFi information, so I had to call the office once we were in the room. Anyway, there was no parking anywhere near my room. I had to leave all of our luggage at our room door so I could look for parking. I drove around a few times and when I did find a spot, it was all the way on the other end of the building hidden between two huge trucks. I felt uncomfortable that I couldn't see my vehicle from the hallway outside my room. Anyway, while walking back to my room there was an overwhelming smell of gasoline, I think coming from one of the many work trucks that occupied most of the parking spaces. And even worse, I was startled by a couple of roaches scurrying in front of me across the walkway (ewww). The building was in disrepair with holes in the walls and broken stucco. There were several old beat up bbqs and piles of debris scattered throughout the property and the outdoor trash cans were overflowing, very filthy. One good thing.... the coke and ice machines work! And all the work trucks were gone by the time I woke up at 8am! YAY! I was able to move to the space in front of our room and we happily loaded our luggage at our leisure. Breakfast was cereal, milk, coffee, muffins and packaged honey buns; typical continental.
Our room.... The wiring of the fan in the bathroom was exposed and it didn't work and the carpet and a couple of the sofas were stained. But in all honesty, I was surprised that the room was cleaner than I expected after seeing the condition of the outside.
The bed linens were clean, beds comfy, TV, refrigerator, WiFi, air conditioning, lights and single serve coffee maker worked. (I only had trouble falling asleep because I was afraid that the critters I met outside might make it into my room). They supplied toiletries and coffee stuff but no bathroom linens. I went to the front desk when I woke up in the morning to ask for them, he came back with 2 towels, I reminded him I had "nothing".... he scoffed and walked out the door to the housekeeping closet outside to fetch me what any paying guest should expect to have supplied in their room. I got my linens but could have done without the tude! :-P
I have stayed in a lot of hotels/motels during my vacation travels and have only once before encountered a place where I felt so uncomfortable with my surroundings. The time before this, we inadvertently booked a hotel in the "tenderloin district" across from the ports of San Francisco (baaad!) but it was a real bargain!
I think I would be more understanding if I only paid half a hundy for this room as I did in Frisco, but with the $18 (cleaning fee?) on top of what I paid through the website; I ended up paying a hundy plus 2. My complaint is that I paid more to stay in this place than I did for all the other hotels during this trip; Not only were they cheaper, nicer, cleaner and better taken care of; the office staff was friendlier and more professional. I am amazed, knowing the substandard conditions they are offering their guests that they would have the audacity to charge an extra $18 cleaning fee on top of their already overpriced rates! I can assume that they are probably in the middle of renovating, but in its present condition, I would recommend that they at least make an extra effort to clean up the mess outside, empty the trashcans, and above all, until they finish fixing this place up, they should lower their rates to give their guests a fair shake.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.