Great service for Tanta (Front Office) Very helpful
Room is clean good facility. swimming pool really nice. i will back to this hotel for bisnis trip again. and overall excellent and internet its good
The staff are quite friendly and professional. Room was nice and clean enough except for a few red stains on towel and curtain, but no big deal.
Breakfast was not exceptional, there are only 3 main dishes available.
Overall a nice experience.
This my 4th time stay in Swiss Bell-inn Gajah Mada Medan, so far i love this hotel. Location is strategic, Gajah Mada park beside the hotel, clean room and roof pool was amazing with affordable room rate. But the breakfast was so so. I always choose American Breakfast, but choices of breads like toast, pancake all were cold. Sausage and omelette also cold with no beef bacon. This made me for the next booking better with no breakfast rate. For all Staffs they were polite, smile and greet. And at this pandemic situation, management did good health protocol, always remind guest to wear mask at the hotel area. So far i would back here for next visit. Thank you.
I was staying for few days in Sept, room rate was very reasonable compare to others hotel, located very strategic to famous food restaurants such Ucok durian 2minutes walking distance, holycow, Garuda, O’Mande, Bolang durian etc. but hotel restaurant was very tasty as well, loved nasi goreng gajah Mada, they have floating breakfast I think the one and only in this area. Service was superb, love to comeback and brings my friends and family. Great job Swissbell Gajah Mada.
I choose this hotel caused when I see the review from another guest staying here this hotel have amazing pool and fitness center area.
Due covid 19 issue management has closed the facility till further notice, a little disappointed but is fine.
Location was superb, convenience stores or shopping center only 5 minutes from hotel, grabfood so easy if you have contacted directly with your application but the WiFi slowly connection.
Express check-in and check-out was good, room with good condition especially for non smoking room. So Important for management please check your linen condition need change with the new one (old and look a dirty then so many stain).
No concierge staff incharge due covid 19 situation info from another staff, security incharge just standby at front of the hotel (main door) but unhelpful, when we check-in at check-out with our luggage we handle with my self from then to my car (so difficult) caused I stayed with my parents :(
I know The Swiss Bell Hotel Group popular with amazing the hospitality service in the world, but so sorry to say I did not find it here. Your staff in general needs more training to improve service quality as your have good brand.
Overall the location and non smoking room was good however with such experience the especially your hospitality service and linen condition, I will not book here again when I visit Medan City on the next future - Thank You