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All You Need to Know About the Rooms
at Swiss-Belinn Gajah Mada Medan

Room/Suite (23)
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Guests1 room, 2 adults, 0 children
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US$33
US$22
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Free cancellation until 12/12/20
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Room review highlights
Great service for Tanta (Front Office) Very helpful Room is clean good facility. swimming pool really nice. i will back to this...
The staff are quite friendly and professional. Room was nice and clean enough except for a few red stains on towel and curtain,...
... is strategic, Gajah Mada park beside the hotel, clean room and roof pool was amazing with affordable room rate. But...

Reviews that mention rooms

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Stefan Randy wrote a review Nov 2020
1 contribution
Great service for Tanta (Front Office) Very helpful
Room is clean good facility. swimming pool really nice. i will back to this hotel for bisnis trip again. and overall excellent and internet its good
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Date of stay: November 2020Trip type: Traveled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Antonius Sembodo, General Manager at Swiss-Belinn Gajah Mada Medan
Responded 4 weeks ago
Dear Paperplanekaru, Warmest Greetings from Swissbelinn Gajah Mada Medan It was such a pleasure and honor to have you with us on your recent visit, we are glad that you have a memorable stay with us. Appreciate your compliment to our staff as that our aim to give exceptional service to our guest. Since you have a plan in mind to revisit us, please do not hesitate to contact us in advance to ensure we arrange special arrangement for you. Warmest Regards, Antonius Sembodo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Agustiar wrote a review Sep 2020
1 contribution1 helpful vote
The staff are quite friendly and professional. Room was nice and clean enough except for a few red stains on towel and curtain, but no big deal.

Breakfast was not exceptional, there are only 3 main dishes available.

Overall a nice experience.
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Date of stay: September 2020Trip type: Traveled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 Helpful vote
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Response from Antonius Sembodo, General Manager at Swiss-Belinn Gajah Mada Medan
Responded 18 Sep 2020
Dear raitsuga, Warmest Greetings from Swissbelinn Gajah Mada Medan Thank you very much for staying with us on your recent trip to Medan and highly appreciated for your honest review. We take serious for any feedback from our valued guest in order we raise our bar in term of product and service. We will take corrective action for your concern. We are looking forward to welcome you back to our property every time your trip bring you to Medan. Sincerely, Antonius Sembodo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dolff wrote a review Sep 2020
Jakarta, Indonesia17 contributions2 helpful votes
This my 4th time stay in Swiss Bell-inn Gajah Mada Medan, so far i love this hotel. Location is strategic, Gajah Mada park beside the hotel, clean room and roof pool was amazing with affordable room rate. But the breakfast was so so. I always choose American Breakfast, but choices of breads like toast, pancake all were cold. Sausage and omelette also cold with no beef bacon. This made me for the next booking better with no breakfast rate. For all Staffs they were polite, smile and greet. And at this pandemic situation, management did good health protocol, always remind guest to wear mask at the hotel area. So far i would back here for next visit. Thank you.
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Date of stay: September 2020Trip type: Traveled solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 Helpful vote
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Response from Antonius Sembodo, Manajer Umum at Swiss-Belinn Gajah Mada Medan
Responded 17 Sep 2020
Dear diondavigin, Warmest Greetings from Swissbelinn Gajah Mada Medan Thank you very much for staying with us on your recent visit to Medan and we are really appreciate and honor to have you with us especially on your 4th visit. We are pleased that you are happy with your stay however some points that you mentioned will be our highlight as valuable honest feedback therefore we could serve you much better next time on your not distance future visit. Please do not hesitate to contact me in person or to all our associates as you are already considered as our family. Warmest Regards, Antonius Sembodo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raymata wrote a review Sep 2020
Denpasar5 contributions1 helpful vote
I was staying for few days in Sept, room rate was very reasonable compare to others hotel, located very strategic to famous food restaurants such Ucok durian 2minutes walking distance, holycow, Garuda, O’Mande, Bolang durian etc. but hotel restaurant was very tasty as well, loved nasi goreng gajah Mada, they have floating breakfast I think the one and only in this area. Service was superb, love to comeback and brings my friends and family. Great job Swissbell Gajah Mada.
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Date of stay: September 2020Trip type: Traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 Helpful vote
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Response from Antonius Sembodo, General Manager at Swiss-Belinn Gajah Mada Medan
Responded 7 Sep 2020
Dear Raymata, Warmest Greetings from Swissbelinn Gajah Mada Medan Thank you for staying with us on your recent visit to Medan, we also thrilled to read your review as your valuable feedback is very important to all us here. We are glad that you had a memorable stay with us, indeed our location is one of our prime distinctive compare to others. Please feel free to contact me and my team if your travels bring you back to Medan. Sincerely, Antonius R Sembodo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Teguh Satria Sebayang wrote a review Apr 2020
Jakarta, Indonesia10 contributions16 helpful votes
I choose this hotel caused when I see the review from another guest staying here this hotel have amazing pool and fitness center area.
Due covid 19 issue management has closed the facility till further notice, a little disappointed but is fine.
Location was superb, convenience stores or shopping center only 5 minutes from hotel, grabfood so easy if you have contacted directly with your application but the WiFi slowly connection.
Express check-in and check-out was good, room with good condition especially for non smoking room. So Important for management please check your linen condition need change with the new one (old and look a dirty then so many stain).
No concierge staff incharge due covid 19 situation info from another staff, security incharge just standby at front of the hotel (main door) but unhelpful, when we check-in at check-out with our luggage we handle with my self from then to my car (so difficult) caused I stayed with my parents :(
I know The Swiss Bell Hotel Group popular with amazing the hospitality service in the world, but so sorry to say I did not find it here. Your staff in general needs more training to improve service quality as your have good brand.
Overall the location and non smoking room was good however with such experience the especially your hospitality service and linen condition, I will not book here again when I visit Medan City on the next future - Thank You
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Date of stay: March 2020Trip type: Traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 Helpful votes
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Response from Nalom Sidauruk, General Manager at Swiss-Belinn Gajah Mada Medan
Responded 15 Apr 2020
Dear Valued Guest, Thank you for staying at Swiss-Belinn Gajah Mada Medan and for posting your online review about your experience during your stay Truly appreciated on your Feedback is extremely important to us, and thank you for bringing to my attention your concerns about your feed back . Hopefully on your next visit to our property you will notice the warm welcome and improvement by all means. Please let me know if you need any help for your next visit through my email; gmsigm@swiss-belhotel.com I look forward to welcoming you back in the near future and experience the Swiss-Belinn Gajah Mada Medan again and I will share your valuable review with our teams. Kind Regards Nalom Sidauruk General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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