Avoid this place like the plague. Throughout Colombia we’ve been welcomed with the warmest of greetings. Well that ended abruptly here. The sour faced puss on reception firstly tried to charge us more than the tax stated on the booking. When that didn’t wash with us she tried to charge us for a second person in the room despite our booking clearly starting it was a twin room for 2 people. She didn’t get far with that either.
On showing us the room she threatened to charge us if we made the sheets dirty - i’m 51 for heavens sake, not some 15 year old away from home for the first time.
2 days into our stay the same loony came charging after us asking us to sign a disclaimer that if we injured each other the hotel would not be responsible - wtf????
The hotel itself whilst in a great location is a soulless place with nothing much to offer other than to Make you feel the Colombian police will be arresting you any moment because Dracula on reception didn’t like you.
You can do better, much better!
Located in Poblado (some people said Provenza). Nice area to walk around. Not too far to get to public transport (walk down hill toward city center). Felt safe as many people out and about at all times of day for bars and restaurants. We had room on upper floor facing the street. Good thing about this street is that it is smaller and less noisy. Some noisy neighbors as central staircase which is all tile. No elevator. There is a safe and mini fridge in room. Beds were firm (we like). Staff at front desk was either very nice (2 really nice guys - one younger in afternoon, another more mature in the evening). Or disinterested (varied by person). The staff did arrange for things like airport transfer and recommendation on a day trip. Aside from staff, I give it a 3 for overall feel - it is not luxury. Boutique? Not really? Kind of reminded me of basic and decent tile rooms I've had in China. Some outlets in our room didn't work. Lighting was terrible. Either a blaring overhead light or a tiny desk lamp. With only a little work, this hotel could be much better. I usually take photos - and I don't have any. Which says something.
I loved my beautiful room, with fantastic views of the green hills. Clean room, nice hot shower, soft comfortable bed. Front desk was extremely helpful and gave very good advice about how to get places. Great neighborhood, easy walk to supermarket, bars, main road for buses. Had a wonderful stay and time here.
We stayed here for two nights. The hotel is in a really good location, beside lots of good restaurants and some shops. No shortage of choice. It's about a 20/25 minute walk to El Poblado metro station.
The staff are nice. You would need to have some Spanish as only one of the receptionists had a little English. The breakfast was good with fresh fruit, freshly made eggs, toast and tea/coffee on offer.
The room was a good size. Comfortable bed. It was a bit noisy at night with loud music playing from bars in the area until late. We had ear plugs and would sleep through noise in any case but something to bear in mind if you're a light sleeper.
We would stay here again!
We stayed at this hotel for a total of 5 nights for a very great price, and the front desk/housekeeping service was good!
What we did not like about this hotel:
1- No elevators, so if you have luggage you'd have to carry it up the stairs.
2- Noise level in the hotel was insane (all times of the day and night) a lot of chatter outside the rooms and a lot of doors slamming, especially very late at night, and I do not mean street noise because that was a given based on the room we picked on the street side.
3- Thin Walls, we could hear everything that was being said in the room next to us because walls were very thin. Our room didnt have a balcony, just windows and whenever we tried to open the windows, bugs and mosquitoes would come in. Just wish there was a screen on the windows so we could enjoy the fresh air without having to deal with the bugs.
4- Bathroom was very very small! There was no space or place to leave anything inside the shower, not even a small shelf/ledge to leave personal products and the the shower drainage was clogged so the shower water would backup and create a pool of water inside the shower.
5- No toiletries were offered (just soap dispenser on the walls) nor hand towels (just 2 shower towels and 1 face towel - for 2 people staying in the room)
6- No full size mirror in the room nor a side night table (only one table on one side of the bed). Also mattress was very uncomfortable and the covers were very light.
What could be improved:
Adding more shelves/space at the sink and in the bathroom/shower.
Screens to the windows to protect from unwanted bugs
More towels and real toiletries in the bathroom
Full size mirror is a must
Add another night stand to the other side of the bed
I would not recommend this place to anyone as everything in it was subpar!