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All You Need to Know About the Pool
at Holiday Inn Chengdu Oriental Plaza

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Guests1 room, 2 adults, 0 children
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Pool review highlights
... recreation area including a gym, game rooms, and one indoor pool. While I was swimming, I can sense weird cigarette smell....
... room, after 30 minutes of wait. The hotel also has an indoor pool and a spa. But the pool is in the basement and the spa...
... and in the hotel. Unfortunately I couldn't used the swimming pool and other inside facilities. Personnel very kind and smiling...

Reviews that mention pool

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Young lady wrote a review Sep 2019
Austin, Texas, United States8 contributions
I got an unpleasant swimming experience on mid Sept. In this hotel B2 floor, it is entrainment and recreation area including a gym, game rooms, and one indoor pool. While I was swimming, I can sense weird cigarette smell. However I could not identity where the smell came from. Until I got up from pool and changed my outfit. I walked to the B2 front desk and saw 4 Asian ladies in the game room. One lady hold a CIGARETTE on her hand. I was astonished and culture shock. The is a 4.5 star international chain hotel. How can this happen? Second hand smoke is harmful and the air flow quality in the B2 is not smooth. The CIGARETTES SMELL was spread out in B2 area.

Immediately, I notified the B2 front desk staff the smoking behavior was unacceptable. And I went to 29 F club to have three mini cakes in order to smooth my temper and filed the same complaint with two staff in the lounge.

As a P member, this hotel did offer me lot of good deals including lounge access, breakfast, and laundry credit. However, the smoking smell has ruined the stay experience.
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Date of stay: September 2019Trip type: Traveled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Andie L, Public Relations Manager at Holiday Inn Chengdu Oriental Plaza
Responded 16 Sep 2019
Dear Guest, Thank you very much for choosing Holiday Inn Chengdu Oriental Plaza and taking your time to share your feedback about the hotel facilities. Please do accept our sincere apology for any inconvenience caused. We would like to assure you that we have communicated your feedback with the concerned department and corrective actions have been taken. We hope that this experience will not deter you to visit us again in the near future. We look forward to welcoming you back to our hotel again. Thank you! Sincerely, PR Manager Sandra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shru_Mittal wrote a review Oct 2018
New Delhi, India25 contributions10 helpful votes
This hotel has a fabulous location, especially for tourists. Located 2 mins from the metro station and 10-12 mins from Chunxi street (popular for shopping). But the overall experience was just average.

While the staff is really polite and patient, most of them didn’t know English. So communicating anything to them took a while. The rooms are smaller than usual Holiday Inn rooms. The air conditioning in the room broke down after day 1 and we were given a room cooler instead. the breakfast spread was good. However, when I asked for a packed breakfast on the last day to take to the airport, I was given two sweet buns and some more sweet bread to go. I am sure they could have done better or at least asked me for my preference. The hotel offers special pillow service but when I requested for one, another regular pillow was sent to the room, after 30 minutes of wait. The hotel also has an indoor pool and a spa. But the pool is in the basement and the spa wasn’t operational. My stay could have been much better if these smaller things had been taken care off.
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Date of stay: October 2018Trip type: Traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Andie L, Public Relations Manager at Holiday Inn Chengdu Oriental Plaza
Responded 21 Oct 2018
Dear Shru_Mittal, Greetings form Holiday Inn Chengdu Oriental Plaza.Thanks for your stay and taking time to share the experience with us. First of all,thanks for your endorsement of the hotel location.The hotel is located in the center of Chengdu,adjacent to Chunxi Road.Only 10 mins walk to there.The metro station Dongmen Bridge is near the hotel lobby.It's so convenience for business or leisure. At the same time,we are so sorry to hear that you had some unhappy experience.Your opinions is vital for us,we take them seriously. Thanks for your stay again,looking forward to seeing you next time in Chengdu. Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
VG6 wrote a review Mar 2018
Turin, Italy274 contributions102 helpful votes
Used for the first time for two nights,
Not far form the city center and luxury stores.
Higher level compare to others hotel of the same chain around the world.
You have all you can need, both in the room and in the hotel.
Unfortunately I couldn't used the swimming pool and other inside facilities.
Personnel very kind and smiling all the time
Breakfast good in terms of variety.
I'll use again in case of stay in the city
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Date of stay: March 2018Trip type: Traveled on business
Value
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Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Andie L, Manager at Holiday Inn Chengdu Oriental Plaza
Responded 21 Mar 2018
Dear guest ,thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
RC_RL wrote a review Jun 2017
Shanghai28 contributions11 helpful votes
On business trip. Have booked 5 rooms & stayed for 4 nights with a group of 9 colleagues. Our rooms are inclusive of breakfast. The breakfast in the restaurant was good and have lots of varieties.
On our last day of stay, we were departing very early in the morning and have asked the hotel to prepare a take away breakfast. The take away breakfast were very very very disappointing as per the photo attached. No juice, no water, no fruits. Just a small bun and 2 tiny pastries with a yogurt with no knife/spoon/straw. How to spread the butter and to consume the yogurt?
My room, the pillow case were stained, shower water leaked into the dry area of the bathroom, pool is quiet small. Air-condition in the room was very noisy. Very slow check-out process.
This hotel has a great location.
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Date of stay: June 2017Trip type: Traveled on business
Rooms
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Andie L, Manager at Holiday Inn Chengdu Oriental Plaza
Responded 12 Jun 2017
Dear guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Holiday Inn Chengdu Oriental Plaza. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations. Please accept our sincerest apologies for this incident.Rest assured that these issues will be looked into. We appreciate your feedback as this is our best resource for improving guest services. We look forward to welcoming you back to our hotel in the near future. Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mr_RichardR wrote a review Jan 2017
Abu Dhabi, United Arab Emirates141 contributions75 helpful votes
This is a nice hotel, with very pleasant staff who speak very good English. The hotel is clean, and the food is nice. The Bar is expensive, and limited, but that was not too much of a problem.
Rooms are what you can expect of a Holiday Inn. Definitely worth staying for a couple of days ( probably no longer though)

Good value for money, although it would have been nice to have a pool
For the best bar, ask for the location for "the Blue frog". all other bars which are a fair distance serve limited warm beer, or too " retro and urban" for our liking. The Blue Frog is a modern American bar located near a plaza. Worth going
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Date of stay: September 2016Trip type: Traveled as a couple
Location
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Andie L, Manager at Holiday Inn Chengdu Oriental Plaza
Responded 17 Jan 2017
Dear valued guest, Thank you for sharing your feelings with us after staying at Holiday In Oriental Plaza Chengdu. To be a great hotel guests love is our primary vision to achieve. It is our great honor by achieving your satisfaction on the overall experience, especially on our location,rooms and our people. We are looking forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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