I got an unpleasant swimming experience on mid Sept. In this hotel B2 floor, it is entrainment and recreation area including a gym, game rooms, and one indoor pool. While I was swimming, I can sense weird cigarette smell. However I could not identity where the smell came from. Until I got up from pool and changed my outfit. I walked to the B2 front desk and saw 4 Asian ladies in the game room. One lady hold a CIGARETTE on her hand. I was astonished and culture shock. The is a 4.5 star international chain hotel. How can this happen? Second hand smoke is harmful and the air flow quality in the B2 is not smooth. The CIGARETTES SMELL was spread out in B2 area.
Immediately, I notified the B2 front desk staff the smoking behavior was unacceptable. And I went to 29 F club to have three mini cakes in order to smooth my temper and filed the same complaint with two staff in the lounge.
As a P member, this hotel did offer me lot of good deals including lounge access, breakfast, and laundry credit. However, the smoking smell has ruined the stay experience.
This hotel has a fabulous location, especially for tourists. Located 2 mins from the metro station and 10-12 mins from Chunxi street (popular for shopping). But the overall experience was just average.
While the staff is really polite and patient, most of them didn’t know English. So communicating anything to them took a while. The rooms are smaller than usual Holiday Inn rooms. The air conditioning in the room broke down after day 1 and we were given a room cooler instead. the breakfast spread was good. However, when I asked for a packed breakfast on the last day to take to the airport, I was given two sweet buns and some more sweet bread to go. I am sure they could have done better or at least asked me for my preference. The hotel offers special pillow service but when I requested for one, another regular pillow was sent to the room, after 30 minutes of wait. The hotel also has an indoor pool and a spa. But the pool is in the basement and the spa wasn’t operational. My stay could have been much better if these smaller things had been taken care off.
Used for the first time for two nights,
Not far form the city center and luxury stores.
Higher level compare to others hotel of the same chain around the world.
You have all you can need, both in the room and in the hotel.
Unfortunately I couldn't used the swimming pool and other inside facilities.
Personnel very kind and smiling all the time
Breakfast good in terms of variety.
I'll use again in case of stay in the city
On business trip. Have booked 5 rooms & stayed for 4 nights with a group of 9 colleagues. Our rooms are inclusive of breakfast. The breakfast in the restaurant was good and have lots of varieties.
On our last day of stay, we were departing very early in the morning and have asked the hotel to prepare a take away breakfast. The take away breakfast were very very very disappointing as per the photo attached. No juice, no water, no fruits. Just a small bun and 2 tiny pastries with a yogurt with no knife/spoon/straw. How to spread the butter and to consume the yogurt?
My room, the pillow case were stained, shower water leaked into the dry area of the bathroom, pool is quiet small. Air-condition in the room was very noisy. Very slow check-out process.
This hotel has a great location.
This is a nice hotel, with very pleasant staff who speak very good English. The hotel is clean, and the food is nice. The Bar is expensive, and limited, but that was not too much of a problem.
Rooms are what you can expect of a Holiday Inn. Definitely worth staying for a couple of days ( probably no longer though)
Good value for money, although it would have been nice to have a pool
For the best bar, ask for the location for "the Blue frog". all other bars which are a fair distance serve limited warm beer, or too " retro and urban" for our liking. The Blue Frog is a modern American bar located near a plaza. Worth going