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All You Need to Know About the Rooms
at Courtyard by Marriott Belgrade City Center

Room/Suite (95)
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Guests1 room, 2 adults, 0 children
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Room review highlights
... trip to Belgrade, I can count on a spotless comfortable room, and great customer service. The hotel is centrally located...
... by like Mama Shelter. They have a pretty big conference room set up as well which can easily accommodate 25people.The...
... The rooms are extremely comfortable and the shower room was scrupulously clean. Our family and friends thoroughly...

Reviews that mention rooms

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Rose Mary G wrote a review Jan 2020
McLean, Virginia139 contributions42 helpful votes
On every trip to Belgrade, I can count on a spotless comfortable room, and great customer service. The hotel is centrally located to visit many sites, but its always great to know that it is like coming home. The staff are always pleasant to see you return over and over again, and they jump through hoops to make sure you are comfortable. The large hotel restaurant is now only opened for breakfast, instead of every meal, but you don't need more from that. There are so many great restaurants walking distance from the hotel.
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Date of stay: January 2020Trip type: Traveled on business
Room Tip: higher level to get maximum light
Value
Rooms
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Courtyard_Belgrade, Menadžer za odnose sa javnošću at Courtyard by Marriott Belgrade City Center
Responded 20 Jan 2020
Dear RoseMaryG713, Thank you for having the time to write such a lovely comment about your stay, or stay more like it. We, at Courtyard Belgrade City Center Hotel are always glad to see our return guests . Comment such as yours is definitely the highest appreciation we can get when you thing of us as coming back home. That certainly means that we have succeeded in anticipating and exceeding your travel needs. Once again thank you for your feedback and your kind words of praise that will be passed to our colleagues to ensure we keep up the good work in providing the very best service. We are looking froward to welcoming you back to Courtyard, next time travel brings you back to Belgrade. With Kind Regards, Nikola M Marketing Departmet
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prigyan wrote a review Dec 2019
Mumbai, India114 contributions75 helpful votes
It’s centrally located and the major attractions in Old Belgrade like the republic square, museum, fortress, St Mark church, St Sava church, Nicola museum etc. are at a walking distance from here. There are several walking tours organised from the square as well but I did it on my own.The best part I loved about this hotel was the staff! Folks at reception, restaurant, kitchen chefs all are super friendly and ready to help. Breakfast spread is the same everyday but has good variety. Chef cook something custom for you as well like eggs, pan cakes etc. on request. There are other good restaurants and bars, again very close by like Mama Shelter. They have a pretty big conference room set up as well which can easily accommodate 25people.The rooms are clean and spacious. They have a toilet brush and some thing to dry clothes as well which I haven’t seen in any other hotel I stayed in so far. There is very nice “happy vibe” about this hotel so I would definitely come back again and I would highly recommend to others if you are in Belgrade for work or vacation.
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Date of stay: December 2019Trip type: Traveled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 Helpful vote
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Response from Courtyard_Belgrade, Public Relations Manager at Courtyard by Marriott Belgrade City Center
Responded 16 Dec 2019
Dear Prigyan, Thank you for your shared review. I am very happy to know that you loved your stay with us and that you have enjoyed our central location. Our team is truly the core of our business and it is always a great pleasure knowing that they were on the top of their game. We are looking forward to welcoming you again! Kind regards, Olivera
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
George L wrote a review Nov 2019
Preston, United Kingdom621 contributions203 helpful votes
The location is perfect next to the beautiful theatre. The staff were quite exceptional. The rooms are extremely comfortable and the shower room was scrupulously clean. Our family and friends thoroughly enjoyed the excellent breakfast of a morning and the cocktails of an evening. I would highly recommend this hotel and when we return to Belgrade this will be our first choice venue.
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Date of stay: November 2019
Location
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Courtyard_Belgrade, Public Relations Manager at Courtyard by Marriott Belgrade City Center
Responded 13 Nov 2019
Dear George L, Thank you for choosing our hotel to host you and your friends and family during your stay in Belgrade. We are always happy to hear that our guests had an amazing time with us and I love that you enjoyed every moment spent with us. We are looking forward to welcoming you again soon. Kind regards, Olivera S. Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trevor H wrote a review Oct 2019
Chelmsford, United Kingdom22 contributions16 helpful votes
Stayed here for two nights and really liked the hotel, room was nice and spacious.
Well located, near some nice bars and restaurants...
staff were very knowledgeable about the local area and really helpful
Would recommend this hotel
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Date of stay: October 2019Trip type: Traveled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Courtyard_Belgrade, Public Relations Manager at Courtyard by Marriott Belgrade City Center
Responded 6 Nov 2019
Dear TrevorH213, thank you for being our guest and for sharing your review. I am very happy to know that you loved our central location and that you have enjoyed your time exploring the city. Kind regards, Olivera S
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evan A wrote a review Oct 2019
Kentucky1 contribution
I’m a Marriott Lifetime Titanium Elite member who has spent over 800 nights at Marriott properties over the past 30 years. I recently stayed five nights at Courtyard Marriott Belgrade City Center with my travel companion and we were happy with its convenient location, friendly staff, and our upgraded room. However, we are writing our first ever negative hotel review because of the potentially very serious security issues at this hotel. Although the evidence is circumstantial, we strongly believe that a large sum of cash was stolen from our passport folders while they were stored in our room’s safety deposit box at this hotel (US$1,200 from my passport folder and US$860 from my travel companion’s passport folder). The thief meticulously removed only cash from the secure double-zipped area of both of our passport folders, left everything else intact (e.g. credit cards, ATM cards, passports), and zipped everything back up to prevent an immediate discovery. This indicates that the thief had plenty of time to search through our passport folders for cash. Although we didn’t discover this theft until after we left Belgrade, my travel companion and I SEPARATELY kept our passport folders in our physical possession at all times and we never left them unattended outside our room at this hotel. The only time BOTH of our passport folders were together AND unattended was when they were stored in our room's safety deposit box at this hotel.

Mr. Robert Gasser (General Manager of Courtyard Marriott Belgrade City Center), who conducted an internal investigation, acted professionally but sounded very “defensive” from the beginning of our allegation and became less cooperative as time went on, especially after we told Marriott that we would like to file a police report with the Belgrade Police Department. Despite writing “please let me know if you need any assistance with filing your case at the police” in his first email, Mr. Gasser later contradicted himself by refusing to provide us any assistance in filing a police report by citing Serbian laws written in Serbian which we couldn’t read.

After Mr. Gasser reached his own conclusion that this theft couldn’t have happened at his hotel, the case was closed in his mind and he was never open to any other possibilities. One of his key claims was that, if someone used a “master code” to illegally open a guest’s in-room safety deposit box, that would wipe out the guest’s personal password so the guest would immediately notice it because he could no longer open or close the safety deposit box with his own password. I later found out that there are many manufacturers and models where this is NOT the case, so I requested Mr. Gasser to give us the manufacturer’s name and the model number of his hotel’s safety deposit boxes so we could “independently” verify how they actually operate. Unfortunately, Mr. Gasser twice refused to share this information with us without citing any specific reason. We don’t believe this information is particularly confidential or proprietary because, if we were still staying at Courtyard Marriott Belgrade City Center, we could easily get this information by looking at the safety deposit box in our room. Additionally, we asked our Marriott’s primary contact (Mr. Emilio Morales) to provide us a manufacturer’s written statement that substantiates Mr. Gasser’s claim, but this request was also denied. All of this made us suspect that there may be some kind of a cover-up.

Overall, we didn’t find the general security condition at this hotel very good. It faces one of the busiest squares in Belgrade and any unauthorized outsider without a key card could easily “piggyback” other hotel guests going to their floors. In our particular situation, we also had a major problem with closing the door to our room on the first day (i.e. the dead bolt would not go back in unless we swiped our card key from outside, but then the door would not lock sometimes). Upon reporting this issue to the front desk, maintenance staff supposedly fixed this problem immediately, but we continued to have this issue afterwards, which may have contributed to the theft of our cash.

Due to our experience described above, we cannot honestly recommend anyone to stay at Courtyard Marriott Belgrade City Center. But the most critical advice we can give to anyone reading this review is, DO NOT EVER store any valuables in safety deposit boxes installed in ANY hotels. We have since learned that safety deposit boxes in hotel rooms are much easier for criminals to break into than we thought and, even if you can immediately report your money is missing from your hotel's safety deposit box, your hotel will never compensate you unless you have tangible evidence against them (e.g. a video footage of the thief stealing your cash). It's your words against theirs.

As a final note, we talked to Officer Dukanovic at the Belgrade Stari Grad Police Station by phone on Oct 9th, 2019 and he instructed us to send an email explaining this theft, which we already did. Although we are already back home in the United States, we are in the process of filing a police report with the Belgrade Police Department so that, if a similar theft ever occurs at Courtyard Marriott Belgrade City Center in the future, the next victim could at least refer to our case filed with the local police department.

Evan Adams & N. Mitsuhiro
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Date of stay: September 2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Courtyard_Belgrade, General Manager at Courtyard by Marriott Belgrade City Center
Responded 24 Oct 2019
Dear Mr. Adams, Dear Mr. Mitsuhiro, Thank you for your repeated report of your incident. Since the first day, on the 20th of September, when you have raised your complaint , which was 6 days after you have left our hotel, we have taken your complain very serious. As promised, after our long phone conversation on that day, we have made a serious investigation into your case. We have shared our entire investigation in detail with you in written on 24th of September via personal Email and Marriott customer care response. Also we have responded to your further complain in detail on the 10th of October, which we do not want to make public due to your right of privacy. We have taken your complain very serious, since in four years this is the first time this accusation has been made by any of our guests. We are proud to be top ranked in customer satisfaction since opening, leading the Courtyard Brand in Europe. Therefore it was in our own interest to make a sorrow investigation to ensure security is granted. We will support any further police investigation fully as communicated to you earlier, but as mentioned and shared with you in written on 10th of October, by Serbian law, only the person effected can claim an investigation. Please feel free to share my contacts with the person in charge for your complain to support the investigation. Kind regards, Robert Gasser General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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