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All You Need to Know About the Rooms
at Sur Beach Resort

Room/Suite (340)
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Guests1 room, 2 adults, 0 children
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US$70
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Free cancellation until 26/04/21
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Room review highlights
... the sunset. Food has reasonable price and tastes so good. Room is clean and bed is so comfortable and they even have a kit...
... for standard double deluxe was upgraded to standard triple room, free of charge! The staff/s is/are very courteous and fast....
... part of the beach, the hotel though is just alright. The room is looking abit tired and dated now and needs some TLC. We...
Most popular question about the rooms
... if the place gets really busy/crowded during that time or if they host parties at night? Also, is there standard double room (no window) a reasonable room? Thanks!
Answer from Dcysl_meilin
Aug 2015 |
Would you happen to have pictures of how the Standard Double Room (no window) look like? Your website does not show any pictures...
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Reviews that mention rooms

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Sherwin34 wrote a review Mar 2021
Boracay, Philippines460 contributions43 helpful votes
+1
When you’re looking for a place to stay in station 1, I highly recommend this resort. Located beachfront in one of the best spots on the island. They have happy hour at their beach bar where you can lounge and gaze at the priceless view of the beach and the sunset. Food has reasonable price and tastes so good. Room is clean and bed is so comfortable and they even have a kit for health protocol purposes. Best of all, their staff is well trained and they make me feel at home during my entire stay. Can’t wait to go back here again!
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Date of stay: February 2021Trip type: Traveled solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 Helpful vote
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AGR wrote a review Feb 2021
1 contribution
Our original booking for standard double deluxe was upgraded to standard triple room, free of charge! The staff/s is/are very courteous and fast. Breakfasts are very sulit! The resort is beachfront so we were able to dip in the water the whole duration of our stay. The place is so peaceful. It helped us achieve our much needed break.
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Date of stay: February 2021
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 Helpful votes
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BLlimited wrote a review Mar 2020
UK60 contributions41 helpful votes
Location is great on Station 1, the beach is amazing and on a quieter part of the beach, the hotel though is just alright. The room is looking abit tired and dated now and needs some TLC. We stayed 5 nights and had problems with ants on the headboard and bed on 2 occasions.

Breakfast was poor with limited vegetarian options, and flies on the fruit.

Ate in the restaurant only once as the food was poor. Ordered the fish which was overcooked and overpriced. Go the the Pig Out restaurant instead.

If you have access issues, be warned the stairs up to the rooms are very steep.

If you want a cheap stay on the beach then this could be for you. If you want a bit more luxury then you might want to stay elsewhere.
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Date of stay: March 2020
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 Helpful votes
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CSJ wrote a review Feb 2020
4 contributions
Sur is my go to place to stay, for happy hour and quiet time while getting a tan. I keep coming back for the familiarity and homey feel. It’s a place where I know I’m safe and even my things- when i need to have them move them to another room.
Since I consider them good friends or trusted ones (for a place to stay), I’d compliment them for all that’s improved (which I think is important and they deserve it), since I started staying 20years ago, and I constructively say what can be improved.
They clean the rooms early, done after having breakfast, courteous greetings every time and warm people in general.
Since I love sunbathing at the hottest time of the day (at least in Feb), I love that water with ice in a goblet is served on your side table. Little things like those matter a lot for me. So until then, Sur! More power.:)
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Date of stay: February 2020Trip type: Traveled solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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AmK wrote a review Feb 2020
Manila22 contributions8 helpful votes
+1
*Woke up with nasty bug bites from not sure where, although our activities were confined to the hotel bedroom, cabanas, and beach front.

*We sent back undercooked chicken that still had blood in it. Instead of replacing the chicken, they re-cooked it and served it back looking like it was when we dissected it, bite marks intact.

*The water in the shower has to run at least 10 minutes to turn warm. Then it's suddenly too hot, so you'll have turn it off and wait again for it to go warm.

*No cell reception. Even their free wifi is spotty --if you can even locate the signal.

*Stains on the bathroom floors and walls. Pack shower slippers!

*One day we were allowed to eat outside food in the cabanas. The staff even served us cutleries and drinks. The next day, we invited a group to have lunch with us in Sur. We brought in one extra dish from outside and suddenly three staff members were on us saying that we can’t have it there. Three people! We did not even get the chance to open the dish. They wanted us to eat it in the room, while our friends were having lunch in the restaurant downstairs!

*The path to the restaurant was super slippery. We saw at least two people slip and no staff apologized when a guest called it out.

*A breakfast inclusion was advertised in the booking app where we booked three nights. We have an early flight on our last day there and will not be able to avail of the breakfast. We wrote ahead to ask if we can take breakfast on our first day instead (like we’ve done during at least 10 previous stays in Boracay). A person who refused to identify his or herself wrote to us that we cannot avail of the breakfast inclusion the way we want it, because it’s “not part of the rate,” because “it’s complimentary.”

BTW, "complimentary breakfast" is what every other hotel calls a breakfast inclusion, although other hotels will extend the courtesy of letting you consume your meal in advance or at least pack you a meal to-go, instead of watching you miss it altogether.

*Sensing bad service from the way Sur staff responded, we asked to cancel at least the succeeding nights of our stay, even if the arrangement with the booking app does not allow refunds. We explained our issues to the app people and they agreed to cancel and refund the succeeding nights, only if Sur will allow it, which of course it does not.

We tried very hard to enjoy our stay, to make the most of it, to forget the inclusions. But between the bug bites and bad service, it was impossible. Definitely our last stay here and we’ve warned all our friends.
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Date of stay: February 2020
Room Tip: Book a room in other hotels in Boracay, such as Jony's Beach Resort.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Questions & answers about the rooms

Answer from Dcysl_meilin
Aug 2015 |
Would you happen to have pictures of how the Standard Double Room (no window) look like? Your website does not show any pictures of the room.
0 votes
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