I had a hard time communicating with the concierge until I decided to raise my concerns to their facebook page which was very accommodating. I was then introduced to Ms. Rochelle who made sure my concerns were addressed.
Rooms are a bit far from the lobby unlike from other hotels where you just use an elevator or ride a golf cart to your room. (About 3min walk depending on your room building)
Their restaurant is currently closed and you have to pre order your breakfast for the next day. You might want to consider this if you will arrive with an empty stomach just like us.
Their shuttles are scheduled only 4x a day to and from Dmall. (Also another thing to consider) we had to pay extra 300php for a shuttle ride when we arrived just so we can go to the dmall since they have no restaurant where we can eat and it's already 1pm. They call it special ride when you want to ride the shuttle out of their schedule.
It was around 10-15mins away from the "city" where the life of boracay is. (In our case we don't mind since we like it better when it's peaceful around) but if you like the party life and be near the stores you might want to consider this as well.
You may also consider that their location is away from the beach at least 5mins. But they have free shuttle which also has time schedule.
Staff was very accommodating though. Thank you. The pool has a relaxing view especially on our stay where we had it for ourselves.
They also have a spa where you can relax after a full day of activities. I suggest you prebook for they can only accommodate few.
Overall I would recommend this hotel for people who want a peaceful and relaxing stay away from the crowd. Thank you
Breathtaking balcony view from the room that is clean. And fresh that has comfortable beds and pillows and a bath tub. Wifi is great, very good signal...And the hot water is working well. The overlooking infinity pool is beautiful and relaxing, nice to take photos specially in the morning while having breakfast. The free shuttle is one of their best service for guests. The staff are ok pleasant and polite. Highly reccomendable. 👍👍👍
We went to Alta Vista for a work trip as a group of 30+, just as the alert levels came down. And the little things they did made it worth the trip just as much as their grand preparations.
You get the welcome drinks and the assistance to the room. You are greeted by a welcome message in the room with very local/nature-loving touch, with some snacks and cola. The staff, though we know are understaffed, were very pleasant. You feel them rushing just before our activities, but resume to being warm and accommodating as soon as we got through it.
Their restaurant is wide and spacious, this is where we held our sessions. We still wore masks, but you feel safe more because we had more than enough space, and the breeze just goes through the restaurant and the pool. There's no buffet breakfast yet, but they serve plated meals. If you're staying in for lunch or dinner, they can also arrange it for you.
They have scheduled shuttles to go down to D'Mall Boracay. And knowing they are understaffed, I sometimes do not request for it anymore. But their staff Herbert would always be attentive and just stop us on heading down to the gate to commute, to offer the shuttle instead.
The rooms and shuttle smell so nice. I guess it's their signature scent, it's synced that you almost know it's Alta Vista when you ride the shuttle and enter the room after a day of being in the beach. It smells so relaxing. And they have such a nice uniform with their hats on the male staff. From their airport welcoming committee, to their bellboys, it makes for a more summer vibe.
It's not the hippest location in the block, with the New Coast coming up and about, but this resort is just the right mix of getting soaked in nature - just around the corner of the white sand beach and just immersed in trees and wonderful landscapes up the hill - with graciously accommodating staff.
Good for families, if you have babies or oldies, because you do not hear the party music and crowd bustling along the main beach, with just the right amount of amenities with their pools and jacuzzi.
Hi! I would like to give an Excellent score for Alta Vista De Boracay because of their great service and their staff are very helpful. The place is so great and the view from the infinity pool is so amazing. I would like also to give a shoutout to ATE MITCH and KUYA RAY, they are very helpful and friendly. As I stayed there, they make sure that I am well accommodated. These people and other staff are so awesome!
Ill never forget this place since this is also my first time to do a solo travel.
Thank you so much Alta Vista de Boracay
We visited Alta Vista de Boracay as part of our leisure travel in boracay.
Check-in process is smooth and the staff are very accommodating. Enjoy its picturisque infinity pool perfect for your IG feed after a delicious breakfast meal in the restaurant. Our room in the Fuji building is very relaxing with balcony overlooking the mountains and the sea.
My con part on our stay are:
1. No housekeeping :( - not sure if by request, but it should be done always and automatically during turn down)
2. Limited manpower - Request for assistance will took you for a while.
3. Limited meal, no in-room dining - No food in the hotel. You have to buy somewhere in the island for your tummy.
4. Limited Shuttle service - hassle when going to the long beach
5. Broken fixtures - such as the some lamps and the shower
6. Limited sockets
Overall, I would still recommend Alta Vista de Boracay if you want a quiet and relaxing place.