It was one on my bucket list to travel alone so this is my first solo trip locally here in the Philippines I chose Boracay because as far as I remember, the last time I was here was 2016 so lots of things changed.
Alta vista de Boracay was located at Yapak which is away from the crowd and if you wanted to relax it's a great location. They offer a free shuttle service every hour going to Jollibee which is near the D’mall and if you want to go to Puka Beach they're also offering shuttle which is 5 mins away from the hotel by car.
I stayed here for 5days and 4nights in a loft type room. The room was spacious and clean!
I also tried their food from the room service. They really have good vegetarian options. I was impressed how big the serving is. I ordered curried vegetables soup and vegetables crispy tofu, stir fried greens and mushroom is a must try vegetarian food!
Special thanks to Ms.Claire from the front desk who handles my smooth check in and check out and she always greets me with a warm smile! The concierge team was very attentive to the guests needs and even anticipates the things that I need. And also to the wonderful breakfast crew in L’Altura who always greets me and make sure to look after me during my stay. Lastly to their Front office manager Mr. Kevin Reyes who is very hands on, attentive and accommodating to his guests!
My entire stay at the hotel was totally amazing! I would definitely go back to this hotel.
Good job to the team for making sure to provide the genuine care and comfort for their guests! I'll definitely recommend this hotel to my family and friends.
Worst experience. Boracay had suffered a typhoon. Nobody at the hotel was injured, thankfully. We booked in for 2 nights over New Year's Eve with booking.com. One week after the typhoon minimal repairs had been made. Smelly damp room. No breakfast which we had paid for. No wifi. No transport. No pool (full of broken glass one week later). Not a good location. I always believe reviews are very subjective but I would strongly recommend staying anywhere else rather than here.
There were alot of misses than hits during our stay. Maybe it was just bad timing but it only showed their lack of preparedness. Management did not step up from their situation, took days to recover and take action. But kudos to some of the staff who were able to deliver great service.
We went here the day after the typhoon hit boracay. We were welcomed by darkness because there was no electricity in the whole place. We had no idea that the condition of the place was so bad; confused an panicked upon check in, i asked one of the ladies from the reception area whether they could provide us with a lamp or a candle, she didnt answer but instead walked out on me. Good thing there was another lady in the reception who was soooo patient with my questions and other guests as well.
We had to endure the first night without electricity (succeeding nights, thankfully, we were transferred to a room with electricity, i dont really care if we were downgraded so long as we have electricity than on the first night wherein we were upgraded to a suite but without electricity).
there was no breakfast buffet because the kitchen & restaurant were severely damaged, so had to line up and wait to claim our packed breakfast. This caused delay in all of the guests activities lined up for that day and a build up in the line for the shuttle. This went on for our whole 5-day stay.
We went to another hotel (5 mins away from alta vista) to visit our relatives on our 2nd day and they too, were hit by the typhoon but they still managed to keep the place clean and presentable. Unlike alta vista wherein the whole place was really in a mess, debris everywhere, understandable but only to some extent. it was only after 3 days when they cleaned some of the area and start to recover from their situation.
guests have already paid for their whole stay there and regardless of the situation, the management should've stepped up to make the guests still feel safe and comfortable.
What the management lacked is a plan in case a similar kind of situation happens, its not like its the first time a typhoon has hit Boracay. regardless of the degree of severity and damage, they should have anticipated these kinds of situations, estimated their supply and trained all their staff so they can be prepared at all times. And also, they should've made it easier for guests to get a refund, especially when all of the atms in boracay were offline.
Lastly, since they have the largest capacity (408 rooms) in all hotels of boracay, they should've added more shuttles, 3 shuttles was really not enough for all guests. There was this one time were we had to wait for 2 hrs just to ride the shuttle from d'mall.
Im just really disappointed. Maximum patience and understanding were given. Hope the management can improve and do something about this.
We had booked and paid in advance to spend our family's new year vacation here. Unfortunately, Typhoon Ursula greatly damaged the property a few days before our arrival.
Before our scheduled trip, we had not recieved any notice through email or whatever means about the state of the property so we thought things would be ok. Hence, this review which I hope reaches their management.
The hotel is in NO SHAPE to recieve guests. The property as it was from December 28, 2019 to January 1, 2020 can offer nothing but the room. EVERYTHING was not available... EVEN FOOD!
Here is a list of everything that led me to write this.
1. No access to the infinity pool.
2. No access to Pukka Beach.
3. FOOD! The only food we got was packed breakfast which consisted of rice, a bit of egg, and any combibation of hotdog, longganisa, pancit, tocino, or local spam. The restaurant was damaged in the typhoon so there is no other food available throughout the day, no room service either. You are forced to go down to D'Mall daily.
4. Shuttle service takes 1 to 2 hours waiting to go down to D'Mall and another 2 hours waiting from D'Mall going back.
5. The airconditioner in our room was leaking really bad and after repeated reports to have it fixed, in the end thwy gave us a bucket to put under the leak, so I guess that means we have to live with it?!?
6. Basic room necessities like a toothbrush, bath items, toiletries, towels, were not replenished. On Sunday, Dec 29, we repeatedly called for them to make up our room and someone arrived to do so at 11PM (yes, 11 at NIGHT).
7. Power interruption from 11am to 5pm, WHICH THEY DID NOT INFORM US OF! They have no food in the hotel so we bought food for the kids to eat whenever and put it in the refrigerator. Everything just went bad.
8. NO WIFI.
9. NO CELLPHONE SIGNAL IN ROOMS.
10. NO CAPABLE MANAGEMENT STAFF ON SITE. During our last day, again being forced to go downtown since we cannot relax in our rooms because we will have nothing to eat for the whole day, my mother tripped and sprained her foot. We made it back to the hotel that night and we were asking for a nurse in the morning to bandage her foot as we were on our way back to Manila. NOTHING! Front desk gave us gauze. Nobody called the clinic despite having asked the concierge and the front desk.
Overall, this trip is one of the most difficult we have had in our entire lives!
I applaude the staff though. It seems that the hotel is severely understaffed as we have only seen a few of them around (only 1 guy facilitating distribution of breakfast to 300 guests!).
That is why Alta Vista Management take notice!
YOU SHOULD HAVE REBOOKED OR REFUNDED EVERYONE OF US BECAUSE YOUR OPERATION UP UNTIL TODAY (Jan 1) IS UNFIT TO RECIEVE CUSTOMERS!!!
You cant just say "sorry, it was damaged in the typhoon"! While I sympathize with you, the typhoon is not your guests' fault as well. You cant even offer 3 meals a day and you still operate?
Very accommodating staff (hi sir ely!) who really made sure our stay will be comfortable, smooth, and hassle-free. We were really quite impressed with the way they handle their guests; no need to tell them what to do, they are always one step ahead of you.
Very spacious and clean rooms, nice place to relax after a long day’s work. The function room is also very conducive for workshops! :) we were able to get things done on our agenda.
Internet connection is okay, not that fast, but good enough to send an email/message.
We hope to come back soon! Thank you very much for accommodating us.