Date of stay: April 2019Trip type: Traveled with family
Location, food, service hands down is great! BUT! I just have to say the resort layout is terrible. First of all rooms don't have views, the actual view is the hall way of the rooms very much like a motel. There is no privacy at all, you'll have to close the blinds/curtains so nobody peeks at you from outside. It's such a shame, I would love to come back here for the warm hospitality but I just can't get used to motel like rooms also the fact that it is very pricey for a small room without balconies. This is just my opinion, some travelers might not find this bothersome at all.
Room Tip: Maybe get a suite? Rooms are not very private
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from marketingcoastbo2016, General Manager at Coast
Responded May 23, 2019
General Manager May 24, 2019 Dear Ryansweet, Funshine Greetings from COAST! Thank you for taking the time to share your feedback regarding your most recent stay with us. It is with considerable concern though to have learned of your unfavorable observations during your stay. We have taken note of your comments specially the room location and the privacy concern. We offer no excuse, however, allow us to convey our sincerest apologies for the inconvenience that was caused you. We thank you for bringing these concerns to our attention. Ryansweet, we pride ourselves in offering the highest standards of service and accommodation to our valued guests. Regrettably, on this occasion we failed to meet those standards. We hope we can recover the trust that we have tarnished on your possible next visit. Please let us know should you have plans of coming back so we can arrange everything for you. Thank you very much.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.