We booked a room with a double bed. When we showed up they had two singles in the room. We asked if they could change it to a double as that is what we reserved. We were rudely told no and that we should be happy we are even staying there because we bought at cheaper then regular rates. Next we book a tour and are told it will be back at 3pm, it arrived back at 530pm. Then we booked a rental scooter through the hotel for 8am. It didnt show up until 9am with no gas. We were told we have to fill it up and the gas station was close. We got a few km up the road about half way to the gas station and the thing ran out of gas... when we finally got back to the hotel to request our money be refunded they told us they wouldn't unless we brought the bike back! What a joke. Quite possibly the worst hotel experience I've ever encountered. UPDATE: we foolishly decided to allow them to book us a van from the hotel to el nido. Our previous experiences with doing this through hotels have been great however this one showed up 35 mins late which meant we literally got the very last van our of the el nido station. This means you get no pick of anything. This bus was over filled and missing head rest, two days later my neck is still sore..
Staying 2 nights here. So many positive to reports .....layout, great grounds, rooms, restaurant, and background music gives a lovely vibe. Staff friendly and helpful arranging out of hotel transport and events. My only negatives are construction work at back of my room (not major) and very poor wifi in my rooom, although excellent at reception.
Free, on time, and friendly airport pickup shuttle.
Easy and friendly check in.
Spacious room and comfortable bed.
Drinking water cooler, hot and cold, available for free refills all day.
Always available tricycles available outside. Front desk could also call one in for you.
Waited in the hot open air lobby for my room to be ready at 2, which is check in time.
Had lunch at the restaurant while waiting for my room. Restaurant is also open air and very hot. Restaurant staff seemed confused and unsure. Seafood tower dish took a long time but was good. Paying for lunch was also a long and confusing process.
Breakfast was disappointing! Got there at 8:45. Supposed to end at 9:30. There wasn’t much at all. Coffee was cold. Egg station was good but not much more that that.
Room is dated. No safe in the room. No hairdryer. One hot water electric kettle but no cups or glasses or anything else.
Only 2 bath towels.
Many flying insects in the bathroom. They are water-flies. The type that lives in the plumbing. I also read online other guests complained about that.
Shower water pressure fluctuates between low and high. Even the shower water temperature changed often during my short showers.
Overall, okay for just 1 night. I really wanted to like this hotel, but I couldn’t stay here anymore unfortunately. There are a lot of other options in Puerto Princesa!
Decided to celebrate my son's bday here, and no regrets!
The room is spacious and the pool was awesome! Food was ok, but wish they have more options on the menu (especially for the kids). But they loved the waffles for breakfast anyways, so all is well! 😁
Overall, we will recommend and come back for another staycation..soon! 😁
Stayed at his hotel for 2 nights with my husband and 2 boys. It's on a quiet street around 5-10mins from the main street via tricycle. You can have the front desk staff call accredited tricycles to pick you up at the hotel. The hotel is small and quiet, with a pool, a billiard table, lots of trees. The total hotel ambiance was relaxing. The room was huge to my surprise. Free breakfast buffet was ok. The staff were great. Dealing with this hotel was so seamless and hassle free, from booking the room, checking in, to booking tours, to airport transfers and packed breakfast, checking out. The staff are very accommodating and very well trained. I would definitely recommend to friends and come back here when in Puerto Princesa.