The exterior of the hotel looks really huge and grand, with the golden stallions/horses statues outside. Pretty impressive at first look, but the room was nothing much to rave about.
Reception area was really small, it being our first time staying at this hotel, we didn't know what to expect. In fact we were not even sure if we were at the right place since the name of the hotel was not clearly shown at the building exterior. When we alighted from the taxi with our baggages (one huge 31" luggage, a small carry-on luggage, a duffel bag and a gym bag), no one was there to help us as well. If you are expecting people to open the car door for you or to tend to your baggages, you might be disappointed.
Receptionist attending to us was okay though. They don't really call out to you if you're standing around waiting, you have to be proactive. Since we can speak mandarin, we had no issues communicating with them, but not sure if they are fluent in English. Will be good to learn a bit of mandarin in case you need to communicate, since they will need to swipe your credit card to hold the security deposit which is refundable upon check out. They will also need to see your traveller's visa and passport as well.
After we were done with the paperwork, they gave us a key card to our room, but we requested for two. No extra charge is required for that.
Security in the hotel isn't much to talk about since anyone can just go to any level they want. You don't need any keycard to access the level that you're staying at.
We didn't check the facilities such as the swimming pool since it's winter time, so no comments on that.
Size of our non smoking room was decent, we had a King size bed which wasn't too soft or hard for us. There were also four pillows, but they are all in the same softness which was way too soft for us. Blanket is a standard, but if you require additional blanket, they don't have any in the room.
Bathroom was pretty big with bath-tub, shower area, and a big washing basin area. There's also LED lighted magnifying mirror for ladies to use when they do their make up which is pretty thoughtful. Bathroom was brightly lit, which is good since the rest of the room was dull and very dim even when we switched on all the lights and lamps.
Bathroom slippers, bathrobe, hair dryer, safe, laundry services, mini bar (chargeable), electric kettle, alarm clock, aircon, all these are the standards. Floor is carpeted, but would suggest to wear the bathroom slippers cos it's quite dirty. Two bottles of mineral water are provided complimentary on daily basis when they come in to do housekeeping. If you need extra bottles, it'll be chargeable. I cannot remember the price, I think it's about RMB10 for two bottles.
Not sure if the aircon was working or it was simply too cold outside, we turned up to the highest temperature at 32 degree but it was still really cold. Doesn't make a difference when we switched it off.
There's not much English channel TV programmes, signal is quite weak, and they're still using the CRT TV, not the LED TVs.
Other than that there's nothing much to note about except the wardrobe is a little dusty. When we took out the laundry bag and opened it up, there were specks of black color dusts all over. We actually fell sick the night we checked in. Not forgetting the bed was extremely cranky when we sat on the bed, toss or turned around. When we looked up the ceiling, they were actually badly cracked and paint was already peeling off. Some parts looked a little bulged out and we were concerned if halfway into our sleep the ceiling might have just crashed on us.
We didn't try the breakfast since our room doesnt come with breakfast included.
Overall, our three nights stay was still acceptable but if given a choice, we would most likely look elsewhere. Would prefer if the cleanliness and service can be improved. It is very hard to get a taxi, and location wise it is not the most convenient/ideal. Would have appreciated if there was a concierge available to help their guests with getting transport. Seemed like there's always no one around to help.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.