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All You Need to Know About the Rooms
at The Regency Park Hotel

Room/Suite (7)
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Room review highlights
... what is posted online. The AC doesn't work, the fans in room make noise. And the tv is old generation. Visitors beware....
... not so bad but the paint on the walls was coming off and the room has a lot of dirt in visible corners of the room... The...
... rooms for Christmas. The service isn't very good, the room is ok and the breakfast is not good at all. Once again,...
Featured room amenities
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Reviews that mention rooms

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Alex M wrote a review Dec 2019
Nairobi, Kenya2 contributions
The hotel doesn't have what is posted online.
The AC doesn't work, the fans in room make noise.
And the tv is old generation.
Visitors beware. If you dont check in they will run your credit or visa card and wont refund your money.
Be careful
alex.matasi.am@gmail.com. For more confirmation.
They promise to refund your money but when they are sure you have traveled back the wont do it.
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Date of stay: December 2019Trip type: Traveled solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from regencypark2016, Front Office Manager at The Regency Park Hotel
Responded 4 Dec 2019
Hi Alex, We have noted the contents of your complains since a customer is always right however what transpired is not what you have written. Kindly note you booked a non refundable booking via booking.com whereby the payment is done before client checks in.We Could not refund your money until we get confirmation from booking.com. The Hotel manager Requested you to be patient until we get go ahead for your refund from booking.com. We later received an email from booking.com for your refund.We requested you to provide us with your mobile number so that we can do the transaction but you failed to do so, you went ahead to tarnish the name of the hotel on the sites of booking.com and TripAdvisor. Kindly note that Hotel did not refuse to refund your money as we are still waiting to receive your mobile number for transaction, otherwise we are very sorry for any inconvenience caused. Best regards, front office desk.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kishen R wrote a review Sep 2019
Nairobi, Kenya11 contributions2 helpful votes
Stayed 5 Nights here... Staff are really nice but the place is pretty run down. My bed was not so bad but the paint on the walls was coming off and the room has a lot of dirt in visible corners of the room... The toilet looked like it was just being cleaned for the fun of... Rusty shower etc... It's a last option stay for me in that case
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Date of stay: September 2019Trip type: Traveled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 Helpful vote
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Response from regencypark2016, Front Office Manager at The Regency Park Hotel
Responded 7 Nov 2019
Hi, Thank you for having chosen Regency Park hotel during your visit to Mombasa. We welcome your review which gives us insight of what guests expect from us and thus ultimately enable us to improve our services. We are glad to let you know that we are just about to start a major renovation of the hotel which will sort out the issues and mistakes raised. We have taken very serious step to report this and would want to assure you it has been addressed as well and promise you better service next time. Thanking you in advance and looking forward to hosting you and your family again .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jannerson Xavier wrote a review Jan 2018
Sao Paulo, SP10 contributions42 helpful votes
Honestly, the only good side of this hotel was the location and the fact that it had available rooms for Christmas. The service isn't very good, the room is ok and the breakfast is not good at all.

Once again, stay only if location is your priority, it's a 10min walk from Fort Jesus and the Old City.
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Date of stay: December 2017Trip type: Traveled as a couple
Location
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
3 Helpful votes
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Response from regencypark2016, Front Office Manager at The Regency Park Hotel
Responded 30 Jan 2018
Dear Jannerson, Thank you for choosing Regency Park Hotel for your stay. We appreciate for the feedback and apologize where we never met your expectations. Kindly note we have noted down your views which gives us light on improving our services. We are very sorry for side of breakfast and hoping to serve you better next time. Thanking you in anticipation. Regards, Elizabeth 0729555587
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Armando M wrote a review Jul 2017
Moita, Portugal88 contributions5 helpful votes
Let me use a bullet drive approach:
1. The room (a triple bed) was clean and nitty with the AC and TV working properly;
2. The beds were all confortable and the sheets were changed in the following day;
3. The restaurant ambiance, at dinner time, is a little bit depressive and for those who don´t like indian menu, the option is look outsider the hotel. However the price is cheap.
4. The breakfast options are nice and in level for a hotel this category;
5. They provide us in no time a driver to go to Diani.
6. The bathroom didn´t had a contained area for the shower, so whenever anyone used it, the entire bathroom floor became wet and slippery.
7. The rubber and used slippers at bathroom entrance is not nice, hygienic and practical
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Date of stay: July 2017Trip type: Traveled with family
Room Tip: Room with a bathroom with a shower contained space in order not to splash
Rooms
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from regencypark2016, receptionist at The Regency Park Hotel
Responded 31 Jul 2017
Good afternoon, Thank you for having Chosen Regency Park Hotel during your visit to Mombasa. Its a delight to read such a review and your words truly describe what Regency Park Hotel is.We are pleased to know that you had an overall great stay.Thank you once again for noting down some points which gives us insight on what you expected from us and this ultimately enables us to improve our services.Am glad to let you know that we will take your sentiments positively as a way of improving and that all the major points you mentioned will be looked into and worked on immediately.Please accept our sincere apologies for any inconvenience caused and kindly urge you to give us another chance to serve you better next time. Thanking you in anticipation. Kind Regards, Elizabeth receptionist 07295555587
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barry R wrote a review Dec 2014
Brussels, Belgium15 contributions9 helpful votes
The staff were friendly and helpful. The hotel is in a good location in the middle of the town. But you need to either take a room with air-conditioning or a room on the outside of the building. We had rooms on the inside with no windows. They were very warm and without fresh air there's no chance for them to cool down at night. I guess you get what you pay for.
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Date of stay: November 2014Trip type: Traveled with family
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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