The rooms are adequate. There are tables in front of each room with a water view and breeze. No pool or beach access but we had been diving so we didn't really care. The food was good at the restaurant which also has a large outdoor patio, again with nice view and breeze. Town is within walking distance although there isn't much there to see or do there other than a bigger variety of local restaurants and a little shopping. The front desk was particularly friendly and accomodating to any requests. We enjoyed our stay there. A shuttle service is available to the airport which is helpful due to the crazy flight hours in and out of Palau.
A large group of us stayed here in February. While the hotel is a bit basic the rooms are clean and house keeping did a great job of cleaning our rooms daily. I liked the location as I could watch the sunsets from the tables outside of my room and sunsets could be seen from it's restaurant, the Red Rooster, in the morning. The tables were also nice for getting together with friends for coffee or a stronger beverage. The front office staff was always friendly and helpful.
The hotel is on a peninsula with a mini market and Ace Hardware to the right and several markets to the left as you head towards the main road. There is also a new Gelato restaurant within easy walking distance. Many in our group walked to the main road and it's restaurants but in the 85 degree, high humidity weather I often found it easier to take a $8.00 taxi ride to places like the museum or took one of the many free rides offered by restaurants and spas.
To be clear, this is not the Palau Pacific Resort, but if you want a clean friendly place with a nice location while you are on a dive trip then I highly recommend West Plaza by the Sea.
Near the sea, far from downtown, may take 20 to 25 minutes to shopping center.
It's dark at night. Not walk alone by yourself.
The room is ok, clean and comfortable. The hotel provide a thermos in the room.
There is a restaurant in the hotel. The food is good.
Overall this hotel was ok. The building is a bit old. The rooms are clean and very basic. The location along the water is nice, but on the other side of the building it is in a kind of run-down, industrial looking area. The setting / atmosphere of the hotel was a bit disappointing. The grounds were not beautiful as you may hope for in a tropical vacation. The door to our room seemed very flimsy and unsafe. There was a large space where you could see through to the outside. There were hotels of similar price range that seemed to have much better grounds, scenery, etc. If we had it to do over again, we would have spent another $20 / night and gotten a hotel with a pool and more tropical surroundings. If you are on a budget or are just using it as a place to stay before getting on a dive boat, then this might be the place for you. If you like your hotel to feel like it is in a beautiful, tropical location, then spend a little more and upgrade to a nicer location. Oh, and the reviews about the internet cards you can purchase are accurate...those cards DON'T work. Don't even bother buying one from the front desk. So, the hotel is clean, but the location/ scenery around the hotel is disappointing.
I recently booked a week long trip to Palau, and I had the opportunity to stay at the West Plaza by the Sea. I can't say enough great things about the staff at the hotel and the staff at the Red Rooster Café within the hotel.
The room was comfortable and cleaned daily. The front of the hotel has an excellent view of the sea and the rooms regardless of side have a wonderful view. The food at the restaurant was excellent and the hotel has an accompanying shuttle service in case you need a ride to or from the hotel. There is a fee for this service so be sure to ask how much it is before booking. There is also a small fee for prepaid internet cards in case you need to use the wi fi. I will definitely re-book on my next trip to Palau.