I do not believe I am giving anyone a "terrible" review. But they earned it! I had to stay for a week to be close to my wife who was hospitalized. The room was dirty. Stains everywhere. I requested few times to just clean a small part of a tile floor that was filthy and it took me 3 days to get that point across. Horrible. Bad service overall. Bad facility. Bad food (went once to paid in advance breakfast and never came back. I just do not know what else to write but dont stay there if you have a choice. And if all 9f this would come at a low price to reflect the low return I might have be more forgiving, like staying in a hostel. But the price was like a 4 star hotel and the place maintenance was sub par to hostels.......please do not go. If you have to stay as it so close to the hospital - try to at least get the price down to where it should be and I wish you and your family best of luck and full good health.
The fact that this hotel exists reflects everything that is wonderful about Israel. When you have a very sick family member it is wonderful to be so close. What a pity that it is run the way it is.
My sister and I have stayed separately a number of times over the last few weeks. To warn you-you will not necessarily get the room you booked-if you complain at check-in you will be accused of shouting. I was made to feel that it was in some way my fault, despite a printed confirmation of room type from the hotel.
On the first day of my third visit, having left my home in the UK at 3.30 am, traveled and then spent 8 hours at the bedside, I got to my room at 10pm, I just wanted a shower. There was evidence of the previous unlucky guest in the bath and toilet. Complained and was accused of shouting (really didn't).
Your room will not be cleaned every day unless you actively pursue it-clean rooms and towels is seemingly a very demanding request. I witnessed a conversation in Ivrit where a cleaner asked the receptionist why I wanted my room cleaned every day. Unfortunately I speak Ivrit and joined in. After this I was allocated Hamdi, my room was then cleaned really well. Very much appreciated.
Unbelievably, you will be served tinned fruit and orange squash at breakfast. The breakfast is not good, but the views are amazing.
Guests at this hotel need looking after, they are not on holiday-like us probably looking after a very sick relative. These guests need to be looked after. This could be amazing and a resource that everyone could be proud of.
We had to stay here because of a family member admission to Hadassah Medical Center.Average hotel,but expensive.The room was not really clean,the bed was uncomfortable and the carbet has to be renewed.Breakfast was poor and the staff
was not nice.
I had to stay here because my wife had an evening procedure.
My room was as in tourist hotel level, payment as in 4-star hotel.
The room was not really clean. The bed was not comfortable.
Bathroom has to be renewed.
Breakfast was good, classic Israel breakfast, many kinds of cheeses, vegetables,
herrings and so on.
View from room and from dining room was excellent.
We had to stay here because our baby had an early morning procedure and we live far.
The staff was not nice. We paid for the dinner since it was shabbat and not much else was open and they told us the dining room was open but it was actually not. So we waited for 30' with a hungry toddler and the buffet ended up being quite mediocre.
We had a very loud neighbor next door and he was changing rooms, blasting the tv...
Also someone from the staff opened our door around 10 pm when we were all sleeping...
They did not apologise the next day or say anything.
The room itself was not bad and you cannot beat the location but the service is quite poor, sadly. Considering most people staying there are going through some medical issues I would say they should try to be at least accommodating.