The hotel was located at the heart of hanoi and is very convenience to walk and shop and eat around.
We came in a family of 5 and we booked a family room, the room was very spacious and we really enjoy staying here.
Good hotel, in excellent position for touring the city and arranging days out. Very friendly and helpful staff. Good breakfast, top floor restaurant. Room small but well maintained, good bathroom.
Everything good in this hôtel, good room, good massage, i very recommend the spa. Thé breakfast is ok.
The location of the hôtel is convenient in Hanoi center close to the lake.
They also recommend us a good place to eat for lunch.
We stayed in this hotel for 2 nights and the people were attentive and helpful! They upgraded our room to make sure we were on the same floor as our friends. This is very close to the cathedral and close to good restaurants and shopping.
Had to change room thrice as first room allotted was full of foul smell as it seems there was toilet trap leakage problem leading to ingress of smell. The room was changed and the bathroom lock broke and stuck. Bathroom couldn’t be opened even. After the staffs failed to rectify the same the room was again changed. No help was provided for shifting the opened luggage. Third room allotted does not have any window and toilet has no privacy.
There is no service in this hotel. Breakfast available with the booking is extremely bad and same left over items are served. There is no restaurant in this hotel.
We checked out in the night. As we paid for the breakfast we requested for providing packed breakfast. However they provided only one piece of bread and butter. No body turned up after repeated requests.