This hotel is just minutes away from shopping malls and banks. We used this hotel as our base while travelling around Zambia. Very helpful and friendly staff, but the rooms were not upto standard. Very dusty and not fully cleaned up when we checked in. Only the linen was clean and laid out. We couldn't step out onto the balcony because of the dust. They put this down to construction work going on. The bathroom door jammed and we had to use another one in a vacant room a little away.
I stayed at the Grand Palace for two weeks, and prefer it to the hotel setup. The room was adequate and comfortable (although I would advise specifying if you want a hard or soft bed). It is within walking distance of Arcade shopping centre and East Park Mall. The food is decent. For the first time of any of my business trips I didn't feel it necessary to eat dinners outside of the hotel because there is a wide variety of food (large and small meals) on the menu. The breakfast buffet is not big, but they have the main options. Staff was incredibly friendly and helpful. My recommendation is, if you prefer a place that is easy-going, not as expensive as most hotels, and has the basics, this would be your place
I found the hotel to be quite practical and central especially if you are in Lusaka for meetings. I appreciated the free shuttle pickup and drop off arranged by the hotel (upon request). The 2 negative points are: 1) that I have is that the wifi is not so stable. I've stayed at the hotel on 2 different occasions and both times i struggled with connectivity on my laptop once i'm in the room and the IT guy is not always available or responsive. 2) If your room is on ground floor then you are more than likely going to have to deal with housekeeping staff that shout at the top of their voices in the morning...not ok when you have a late wake up...
I stayed at the Grand Palace after the cab driver recommended it. I was looking for a budget hotel with good standards (oxymoronic?).
I have paid $150 for decent hotels and even $200 for a 5 star Hilton family room. But I was told that in Lusaka prices are higher than the usual.
So I was dropped of at this hotel which was charging $150. It was relatively clean and decent but the staff seemed to be new to the hospitality industry. I complained that the water was cold but they did not give attention to my gripes. I had to complain at least 3 - 4 times over 2 days before an alternative shower was organised next door to my room. The bed was harder than I'm used to. The balcony was facing a corn field which just put me off.
Overall, it was a fairly good experience. If they fix a few things and train their staff, they'd easily compete against the best.
I stayed at the hotel for almost 2 weeks on a business trip with 3 colleagues. At first I was not very impressed. I had some trouble with my room 104. The shower door would not want to close, ants all over the bathroom, tv channels scrambled. After I hurt myself due to that stupid shower door I requested a new room. Room 105 was better. Be ready for mosquitoes this time around and the gauze infront the doors/windows are somehow not keeping them out. The matrasses are way too hard for me, its like a planket. They clean the rooms everyday with new towels and all. You even get some toilettries (toothbrush, comb, razor) in case you have forgotten yours. Apart from the room issue all else was quite good. Service I must admit was excellent, as we always came back for lunch at the hotel restaurant we ordered in the morning and already they reserved a table for us, greatly apprciated, thanks to the restaurant staff. Breakfast was good and a big choice. Saturday there was a pianist playing by the swimming pool some ballads, a really nice atmosphere. Receptionist was also forthcoming and arranged taxi's whenever necessary.
All in all I applaud the staff for their excellent service and would come back anytime.