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All You Need to Know About the Pool
at Lake Victoria Serena Golf Resort & Spa

Pool & Beach (14)
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Guests1 room, 2 adults, 0 children
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Pool review highlights
... the restaurant but was told it would be better to go to the pool. Went to the pool, no chairs available, I had to ask the...
... the people who clean them. They also have odd rules like the pool beds are only for people in the pool with swimming...
... is a good place to go when you need to relax and forget about city life... it is amazing. Make sure you relax by the pool.
Featured pool amenities
Outdoor pool
Poolside Bar

Reviews that mention pool

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Arshad F wrote a review Aug 2020
1 contribution
Decided to visit the resort and have a meal whilst taking a look at the amenities. The staff at the restaurants were prepping for a function, I had requested a meal at the restaurant but was told it would be better to go to the pool. Went to the pool, no chairs available, I had to ask the staff to set up some chairs. Took them ten minutes to attend to that, waitress completely not interested in our presence. Eventually menus were given to us completely filthy and sticky. We decided to go up to the restaurant, was told that we cannot eat there because it is a buffet lunch. So, I couldn’t eat at the pool and the restaurant. All this while, all staff completely lackadaisical. Asked for the general manager but he too was nowhere to be seen. Not 5 star service, absolutely pathetic
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Date of stay: August 2020Trip type: Traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Alphaxad Chege, General Manager at Lake Victoria Serena Golf Resort & Spa
Responded 24 Aug 2020
Dear Explore586555, I would like to thank you for taking the time to express the unpleasant experience of your recent visit at the resort.It is only through feedback that we are able to improve and certainly empathize regarding the points you mentioned. I was briefed immediately after you had left and managed to address the issue with the staff. Your experience is certainly not representative of the high quality standards and principles that we stand for.The frustration and inconvenience caused to you and your family is highly regrettable; kindly accept my sincere apologies. Thank you once again for the feedback and hope you will give us another opportunity to be of better service to you in the future. Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
TravelBug12 wrote a review Dec 2019
New Cumberland, United States2 contributions
Stayed there over Christmas with my family. Good location but was disappointed by the buffet, and the TVs in the rooms did not work. On the third day, my sunglasses in a clear case were stolen from my room. Informed hotel staff during check out, not much effort to try to find them considering the only people allowed in the rooms are the people who clean them. They also have odd rules like the pool beds are only for people in the pool with swimming costumes on, and no food allowed into the hotel, including left overs from the lunch you ate in the car on the way to resort. Options given were to either eat it in the parking lot or throw it away. Ended up being disappointed about the trip overall.

Advice to management is to take theft seriously!!!
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa
Responded 2 Jan 2020
Dear Glostar1212, I would like to thank you for taking time to express your unpleasant experiences of your recent visit at the resort. It is only through feedback, that we are able to improve and empathize regarding the points you mentioned.It is certainly not the practice we envision as a hospitality industry and truly apologize that your experience did not meet your great expectations. We are currently upgrading our TV infrastructure so as to offer a wide varieties of channels and clear pictures.Unfortunately, that was not fully achieved during your stay and sincerely apologize for the shortcoming.I have also shared your feedback with the entire management team in regards to buffet and how to handle guests who bring food from out in a professional way. Please do email me your contact details and your room number while at the resort on lakevictoria@serena.co.ug at a time of your convenience.This will enable management to thoroughly follow up on your lost sunglasses and give you feedback. I do hope you will give us another opportunity to serve you better. I would like also to take this opportunity on behalf of the entire Serena Family,to wish you and your family a prosperous new year. Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yvonne L K wrote a review Nov 2019
9 contributions2 helpful votes
Fantatic service all the way. Beautiful scenery, excelent facilities and lovely rooms. This is a good place to go when you need to relax and forget about city life... it is amazing.

Make sure you relax by the pool.
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Date of stay: April 2019
Room Tip: It is a big hotel and the rooms are spaced out over magnificent grounds. You may have to walk a...
Location
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa
Responded 1 Dec 2019
Dear Yvonne O, Thank you for taking time to fill in our guest satisfaction survey. Please accept my apology for the delay in reverting back to your review and feedback. It does warm my heart to know that you enjoyed the rooms, scenery and the facilities. Exceeding guest expectations is our utmost objective and we are glad we achieved it. Thank you for recommending the Lake Victoria Serena golf Resort and Spa as the best place for relaxing away from the city life. I would like to assure you of our continued commitment to provide you with a relaxed and comfortable stay. Thank you for your patronage and i do look forward to welcoming you on your next visit. With Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ishta Atukunda wrote a review Sep 2019
Kampala, Uganda43 contributions9 helpful votes
The grounds, the way they're lit at night, the terraces, views of the lake and the columns - everything about this hotel is beautifully romantic. The food is exquisite too, and the pool side and other play areas are fun for the whole family.
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Date of stay: August 2019Trip type: Traveled on business
Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa
Responded 26 Sep 2019
Dear Ishta A, Thank you very much for taking time to share this great feedback about our property and services. We are truly honored and delighted to know that you liked the beautiful lit grounds,view of the lake,great food, pool deck,the play area for children and for the whole family to have fun.I promise to share your encouraging feedback with the entire team so as to motivate them. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena hospitality and services that add value and exceeds your expectations. Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lee wrote a review Aug 2019
London, United Kingdom531 contributions55 helpful votes
+1
I stayed here in June for 5 days for a wedding and everything about the resort, hotel, and staff was fantastic.

I arrived very early hours of the morning (due to missing a connection) and the staff were on hand to check me in and guide me to my room.
The room was very big, with a large covered bed, a big bathroom and large rainfall shower, and a balcony overlooking the resort and Lake Victoria. The rainfall shower was great, and the room was always clean and refreshed each day.

Although the hotel was reasonably busy, it was still calm and relaxed and peaceful walking around the grounds. The staff all waved and said hello as you walked around, and one even gave me their umbrella (even though I tried to decline!) whilst it rained!

The breakfast and dinner (we didn't eat lunch) was always full of options, both hot and cold, and the staff were helpful and efficient.

We took a boat trip with the golf resort/marina across Lake Victoria to the chimpanzee sanctuary which was amazing. However, we were disappointed that the golf resort charged us a reasonable fee (which we were happy to pay) but didn't say we needed to pay for a ticket at the sanctuary. It was by chance we all had enough cash to buy the ticket on arrival, and this appears to be a common issue.

The swimming pool and surrounding area was peaceful and relaxing, even when there was a number of people there. The pool was quite cold but was better if you wanted to swim. The staff around the pool were very helpful and efficient when requesting food or drinks.

The internet was free to use across the resort but some parts were a bit patchy. It was perfectly fine for any requirements I had.

The resort is about 30-40 minutes from Kampala airport and the hotel can arrange transport if required.

It was a fantastic place to stay and I'd highly recommend it.
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Date of stay: June 2019
Room Tip: Ask for a room with lake views
Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa
Responded 30 Aug 2019
Dear Lee_UK147, I most sincerely thank you for staying at Lake Victoria Serena Golf Resort & Spa and also for sparing time to share your experiences with us giving us a detailed and constructive feedback.I am glad you had a fantastic stay at the resort and that our staff were very helpful and efficient. Management deeply regrets the unfortunate incident you encountered at the Ngamba Island. In the execution of our duties, we may at times be too inclined at getting the job well done and may slightly overlook the finer details of a 5 star hotel. However, we greatly appreciate the feedback because it will help us address the lapse in service. We shall endeavor to train our staff so as to maintain the high level of client satisfaction at all times.It is from your feedback that we have identified new training needs that we shall immediately embark on and ensure that proper information is availed to all the guests before they set off to Chimpanzee sanctuary.Please accept my sincere apologies for the frustrations and inconveniences caused while at the sanctuary. We do have other activities that you may not have been able to see like tennis, basketball and volleyball courts where a partner will be provided for tennis at a fee if you need one. We also offer round of golf and massage treatments at a fee, a state of the art gymnasium, aerobics, steam and sauna that are inclusive on the rate. Thank you once again for sharing this important feedback and for recommending others to visit the resort.I look forward to welcoming you back again. Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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