Date of stay: June 2019Trip type: Traveled as a couple
We particularly chose this hotel as the restaurant had an extremely good reputation. When we arrived the restaurant was closed due to a public holiday we were offered a driver to take us to a restaurant as the hotel is not near any bars or places to eat. as we had only booked a couple of days earlier the hotel should have informed us in which case we would not have stayed there;
Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Response from ThuleHotel, Personal Assistant at Hotel Thule
Responded 10 Jun 2019
Dear Sightsee13714432407, Thank you for your review. We are always happy to hear the not-so-good, as it gives us insight into where we can further improve our service. The issue regarding the lack of communication has been addressed and we believe this will not happen again in the future. We also apologize for the inconvenience caused to you. We hope you welcome you at Hotel Thule again in the future, so that you may experience our fine dining in person. Kind regards Hotel Thule
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.