My group of 4 stayed at Riad Lena & Spa (RLS) 2/19 - 2/22 in two rooms (listed as junior suites) on the 2nd level. RLS was a great starting point for our stay in the Médina (old town) each day (approx 15
Minute walk to main square. There are tons of riads many with similar offerings, I selected Lena because of location, cost and facilities.
The junior suites are designed in Moroccan fashion with beautiful wood finishes, spacious enough for two (although it can sleep three) with a king bed (our configuration was made into two twin beds), large shower area and separate sitting area.
The breakfast was included with the room rate. Each morning was served on the rooftop by Rachid and his team with a smile. Breakfast was plentiful and delicious. Consisted of various Moroccan breads, pastries, fresh yogurt, orange juice, tea, etc.
Rachid and the team were excellent and took great care of us. They kept the Riad clean, helped move our heavy bags (a feat within its own!),provided directions, set up the rooftop hot tub each day and helped us coordinate with our pick-up at departure.
I contacted the hotel several times via email to book a transfer from the airport and order dinner . None of the emails were responded to. Fortunately we caught a cab at the airport and the driver called the Riad and Rachid met us at the taxi point.
Things to Note
- You will need to walk approx 3 minutes from the cab drop off point to the front of the Riad as cars cannot drive directly in front
- In true Riad fashion the stairs are steep and narrow
- At Riads (unlike standard hotels) it is customary to receive welcome tea (and small cookies/pastries) in a lounging area upon arrival, then fill out paperwork then be shown to your room. Relax and enjoy the moment!
Overall, I would consider returning to Riad Lena in a future trip
1 night stay, family of four - two adults, two small kids, last night in Morocco.
Room: brick wall literally crumbling onto our heads as we slept
Communication/reception: As we'd just gotten off a 10 hour bus trip, my small kids and I didn't want to be welcomed with tea and sitting around the terrace at 8pm. We wanted our room and beds that didn't move or jiggle. We tried ALL DAY to call this riad, to confirm details, with no response. When we arrived, the lovely Rashid also attempted to contact his manager, and my only guess is that he never got through either. After waiting around quite a while, I showed him my receipt for pre-pay through Expedia, the name of the room we had booked (ground floor Argan suite - grubby, shower is terrible and doesn't drain, toilet runs all night, worst beds in Morocco, see aforementioned crumbling wall, smells of chlorine from pool just outside) and said that if his manager had an issue, that she could take it up with me in the morning. It wasn't my kindest moment.
Breakfast: carbapalooza. It was awesome.
Checkout: well, they held onto our bags in reception until our taxi came at 1:30, but after ringing bells and waiting a while and no one showing up, we literally just grabbed our bags and walked out. I have no idea if there were local costs or taxes or anything.
The place is nice looking in pictures and is in an interesting location. It's a bit of a shame because it really just seems like no one cares. Rashid was perfectly welcoming and overly helpful.
As there are tons of options for Riad’s in Marrakech and a complete mix of prices we didn’t know what to expect. However following our stay I can definitely say you will not be disappointed with this one. Very friendly staff, very quiet and peaceful environment and good quality accommodation.
The room we booked for two had a double and a single bed, shower (plenty of hot water), European plug sockets, air conditioning (didn’t use it as it was cold already), sink and even a decent hairdryer.
Rachid met us on arrival and was really nice throughout the stay, also prepared us Moroccan mint tea on arrival free of charge which was amazing.
The room was a little cold but there were extra blankets in the cupboard which we used and were fine. Like most of Marrakech there were clean and well maintained European toilets with toilet paper here.
Location is great, just 3 mins walk from main pick up and drop off for taxis and excursions, plus about 15 mins walk down the little market streets to the main square and koutoubia mosque.
Watch our for locals trying to take you to your Riad and asking for money in return and don’t pay more than 100 dirham for a taxi to or from the airport! That IS the price and they will take you for it eventually after trying to overcharge you.
Great Riad, great team and would definitely stay here again!
4 night stay here very average. Check in process needs work. We were shown to one room when we had booked 2. Shower in my room had completely fallen apart and wasn’t working and the aircon in my friends room wasn’t working. To be fair, the manager repaired both the next day when we reported the issues but it’s a shame that simple things like this had not been checked.
This place is more akin to a backpackers accomodation. Rooms were small and overcrowded with pointless, bulky furniture, bed linen was tired and the rooms had no refrigeration or safe.
On the upside, staff were helpful when requests were made, the ground floor plunge pool was clean and refreshing and breakfasts on the terrace were tasty and enjoyable although these positives would not be enough to entice me for a return visit.
Me and my 3 friends had an amazing stay at Riad Lena & Spa. Service from Kareem and Rashid were excellent. Rooms were cleaned very well every time we left the room. The workers were very smiley and made our stay more warm and welcoming :)
Want to go back again!
P.s. I would highly recommend someone who could speak English fluently to be on duty so it makes communication easier when needed. :)