Cute pool area and courtyard. Good pool chairs and other seating. Good breakfast. Comfortable bed. Biggest problem: no sleep in room 7. Loud noises until 12:30am from the upstairs area where the working boys move the dining chairs etc around. Then 7am banging noises resume when the staff resumes setting up for breakfast. When I sent an email to the riad as well as spoke to the manager the next morning, I was informed “it is room 15 above you, and your friends are causing the noise.” The older ladies in room 15 and I spoke, and they went to bed well before 10pm and did not move any furniture or continuously make noises as if a metal lamp/ball is being clanked against something and the chair legs are being dragged on the floor. The second night (after my discussion with Murray the manager), I did not hear the noise before going to bed. However, woke up again at 7am when they start prepping for breakfast. They said the kitchen is away from room 7. However, the dining chairs/tables/equipment being moved upstairs causes a lot of noise down below and the sound obviously travels from the dining area. They said they were fully booked and couldn't change my room. Room 15 ladies said they heard the banging noises as well that woke them up intermittently throughout the night. So although the breakfast is good, the riad is very cute with a good cool pool, the room is huge with a very nice décor, the staff is helpful and works hard to clean the place, I would not stay here again given the lack of sleep all 3 nights. I stayed in another hotel 2 weeks ago before joining the tour group that booked this riad for us, and that was much much better with great sleep. On day of checkout, I stood at reception for over 20 minutes, after having asked one of the staff men to get Ahmed. He screamed up to Ahmed, Ahmed screamed something back down, and I was told to wait. 20 minutes later, I asked the guy again, and he screamed back up to Ahmed, who lazily and slowly strolled downstairs as if doing me a favor by doing his job. He was not with any other guests. He was seated in the dining chairs above. For lunch that day, the lady gave me a big plate of penne, with a tiny glob of sauce in the center. I asked Ahmed to ask her for more sauce in Arabic or French for me please, and he took 15-20 minutes of going up and down the stairs, getting keys to show a guest the massage room, the treadmill etc. Of course the taxi he'd called for me arrived well before the pasta sauce. So I paid and left, and ate at the airport. Got to airport 2.5 hours early per Murray's recommendation, and got through immigration and security within 10 minutes at most.
The best massage I had in Morocco was here by Ghislane. She has the best strong hands, and does a great job. I had 4 massages in my 3 weeks in Morocco ($35/hour in most places was worth it for me). But this $60/hour massage here was the best out of them all. Recommend her to all. Pool also nice and cooling after a hot day in the Medina, to which one can walk actually.
If you're a fast sleeper, stay in this riad. If you are sensitive to noises, I would not recommend this place. I will not stay here again if I return to Marrakech.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.