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All You Need to Know About the Pool
at Riad Ennakhil Hotel & Spa

Pool & Beach (7)
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Pool review highlights
... However, food in the hotel was nice. The indoor pool is cold so no use at all. There is no shuttle service it is...
... for glasses and cutlery and the staff watch on listlessly and unengaged with their guests. Pool in the middle is a pool.
... us a bit but was actually really lovely as we would have the pool to ourselves and it was very peaceful. Pros: Spacious...
Most popular question about the pool
Hi. Do you have an indoor swimming pool? What time does the outdoor pool open? Also is the Wi-Fi accessible in the rooms or just the lobby?
Answer from Lorraine B
Jul 2018 |
Yes I think there is an indoor pool. But if you read my review you won't even bother staying there. I advise you to look...
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Reviews that mention pool

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Sarah wrote a review Nov 2019
1 contribution1 helpful vote
My partner and I stayed here for 1 week after we read the reviews were dubious but thought let's give it a go.
Hotel is out of the way there is nowhere to visit close by, if you want to be in Gueliz or Medina then it's a 15 minute drive in the taxi!
The reception staff are rude and unhelpful especially the younger man, they provide wrong information and when you question it they blame it on language barrier. The door staff are lovely they should be working on reception!
The rooms are pleasant and clean, breakfast is ok, freshly cooked omelettes are the best dish they offer. You can't take any food or drink into the hotel so you end up paying more than 4 times the price in the local supermarket. However, food in the hotel was nice.
The indoor pool is cold so no use at all. There is no shuttle service it is a taxi that you pay for yourself.
We left an electric toothbrush in our room by mistake and the staff didn't inform us and we were sat around the pool all day before we were picked up for the airport. There is no facility to have a shower / freshen up when you have checked out and have a late flight, the receptionist wants you to pay £40 for a room from 12 noon until 4pm, so we had to get changed in the toilets!
The hotel is beautiful as you can see on the photos, but I have to agree with the other reviews there is no ambience it feels like they just want your money and forget you are on your holiday that you have saved all year for.....we won’t be going back or recommending this hotel which is such a shame as the hotel could have so much potential!
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Date of stay: November 2019Trip type: Traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Riad Ennakhil H, E-COMMERCE MANAGER at Riad Ennakhil Hotel & Spa
Responded 30 Dec 2019
Dear Mme/Mr Hudds119, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. We always aim to deliver a great experience. We are gutted when we miss the mark! I would like to thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. If you ever change your mind to come back please let me know as it would be a pleasure to personally take care of you and prove you different. I apologize on behalf of everyone at Riad Ennakhil Hotel & Spa. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team. Sincerely, Youssef MAMAYE E-commerce Manager Riad Ennakhil Hotel & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jeremy B wrote a review Oct 2019
Basel, Switzerland13 contributions6 helpful votes
Ugly, unhappy hotel. Standard business rooms - very comfortable - with absolutely no charm. Staff are uninterested and mostly look as though they really don't want to be there. Breakfast buffet is an expansive collection of low-budget tasteless dishes,where you have to fight for glasses and cutlery and the staff watch on listlessly and unengaged with their guests.
Pool in the middle is a pool.
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Date of stay: August 2019Trip type: Traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Riad Ennakhil H, E-commerce Manager at Riad Ennakhil Hotel & Spa
Responded 30 Dec 2019
Dear Mr Jeremy B, First of all, thank you for taking the time to give us your opinion about your stay in our hotel. We will endeavor to take steps to avoid repeating such experiences for our valued customers I am pleased to inform you that we have scheduled interviews for our rooms. In the meantime, do not hesitate to ask for a nice room during your next reservation. We hope to meet your expectations in your next stay at Riad Ennakhil Hotel & Spa Best Regards Youssef MAMAYE E-commerce Manager Riad Ennakhil Hotel & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kathy wrote a review Jul 2019
2 contributions
My partner and I stayed here for a long weekend. When we first arrived the hotel was very quiet, which worried us a bit but was actually really lovely as we would have the pool to ourselves and it was very peaceful.

Pros:
Spacious clean rooms
Large pool
Beautiful decor
Staff eager to please
Lovely spa
Buffets are delicious with lots of choices
Romantic atmosphere
Stairs lead up to the roof where you can overlook the city
Can exchange money at the hotel
Greeted by smiley friendly security guard and porters who were always happy to chat and banter

Cons:
Not much English spoken so food and beverage orders can get mixed up (we recommend staying here if you know a bit of French)
When hotel is quiet, food choices are limited and only pool snack menu is available
Not much entertainment and no opportunity for booking tours or activities through hotel (we did however use First Tours Marrakech for ours who spoke brilliant English and were very reasonably priced).

I've seen some reviews on here mention dark corridors but there is a light switch outside every room and it's a way of conserving energy. Pretty much anything mentioned in the negative reviews on here has now been addressed by the hotel and we had none of these problems. As time went on and the hotel filled up a bit more our experience improved. I would recommend to couples wanting quiet time together in a beautiful atmosphere.
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Date of stay: July 2019Trip type: Traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Ali F wrote a review Jun 2019
Birmingham, United Kingdom67 contributions4 helpful votes
This has got to be one of the worst hotels I have ever stayed in. If you are considering staying at this hotel I would seriously urge you NOT TO DO SO. It has the potential to ruin your holiday. Before I explain why, let me tell you the positive parts of this place.

ROOMS:
The hotel looks great. The rooms are big, clean and smell nice. The bathrooms are modern, but my shower was broken and water is not hot. The pool is nice. No qualms with the physical features of the hotel.

RUDE STAFF
But other than that, everything that could possibly go wrong, did. Very rude staff. On one occasion we ordered a taxi via reception. We were promised we wouldn’t pay above a certain price, yet we were charged above that by the taxi driver. When we went to ask reception why this was the case, he rudely said to me ‘there’s 5 taxis outside, can you just go’ and used his hand to usher me out of the hotel. Never have I ever been disrespected by a hotel staff in this manner. I told him not to speak to me like that and instead of apologising he hit back at me claiming I was the problem. The lack of respect for customers is not only astounding but disgusting.

POOR SERVICES
The service is shockingly poor. Majority of the staff do not speak English, those that do struggle with it a lot, the language barrier did not make things easier. I was put into a room with no working AC, I also didn’t have a phone so I couldn’t complain about it to reception, my shower head was broken so I couldn’t even shower properly. Luckily I had my sisters room where I could use the phone to ring reception. When I did, the lady said she’d send someone up. After half an hour no one had come up yet. I rang again and she sighed in frustration at me, it took another 15 minutes until someone came up. When they eventually did he flippantly said I had to change rooms without even inspecting the AC. They knew this AC was broken yet put me in that room. It took another 20 minutes until someone finally came to move me to a new room. It was now past midnight and I hadn’t even received a single apology. When I was moved, the bell boy gave me the wrong key, when I challenged him on it he angrily responded in Arabic. Not a care in the world for customer service.

DRY AND BELOW AVERAGE FOOD
We once had lunch at the hotel. All the food including the pastas and burgers were very dry. Bread was cold and despite asking a number of times I was unable to get sauces. The breakfast isn’t great. Food was okay at best. There was never boiling water for tea, it was just luke warm. The rooms didn’t even have water, let alone tea and a kettle. We had to pay for water in the hotel wherever we go. What kind of a hotel makes its guests pay for simple basic amenities like that? It’s shockingly poor service. Overall we ended up spending a lot more buying water which was fairly expensive, everyday. The hotel is so strict on letting you bring in food or water from outside so you are forced to buy their water. It’s horrible. The room service food is very poor to. A pizza we once ordered had sliced processed cheese as a topping and it was overpriced. We asked for some sauce to go with it and that took half an hour to come from downstairs to upstairs. By the time we received it the food was cold. We were extremely angry because we had asked for something very simple. So we asked to get some complimentary tea. The lady said it wasn’t an issue but when we were leaving they made us pay for what was AGREED to be complimentary. Not only does this show poor customer service but poor communication amongst staff as well. When we complained about the slow service to reception, initially the staff did not want us to speak to the manager. Fuming, we demanded to do so and we did. He gave us a complementary lunch which was nice but did not take away from the extremely annoying ordeal.

DISTANCE
The hotel is very far from the centre of town, and it means you end up spending a lot on taxis.

PLEASE STAY AWAY from this hotel. I have never had such bad experiences with staff. It has great potential to be a leading hotel but there are so many problems, it really is failing. Management is very shambolic. I having stayed there just three nights know exactly where the problems are and how to fix them, I’m sure management know it to, but don’t seem to care. Ultimately when you don’t care about customers, which they don’t, there really is no incentive to provide a good experience. This is my first one star and it’s a shame I have to give it.
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Date of stay: June 2019Trip type: Traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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LondonChick wrote a review May 2019
5 contributions
Stayed for 5 days and the pool was empty for 4 of those days. No compensation given, Jacuzzi was also empty, no apology or compensation.
Guests are not allowed to bring their own food and drinks indoor, so we ordered food and it was uncooked and water was charged 6 times more than local supermarket prices.
Food available in the restaurant was not the best at all and not everything was available. I was shouted at for bringing water in from the shop.
No iron facilities we are forced to use expensive laundry services.

On the plus side:
- the rooms are good
- nice grounds
- breakfast was okay
- Abdul was very lovely
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Date of stay: May 2019Trip type: Traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Riad Ennakhil H, Directeur général at Riad Ennakhil Hotel & Spa
Responded 30 May 2019
Dear LondonChick2194 , Thank you for taking the time to tell us about your experience at Riad Ennakhil & Spa. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Riad Ennakhil & Spa, we strive to provide a superior service experience for every customer; therefore your feedback is very important. Please be awared that we are taking the appropriate measures to resolve problems that you have mentionned. We hope to see you again so that we can regain your trust. Best regards, Mr Khalid, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Questions & answers about the pool

Answer from Lorraine B
Jul 2018 |
Yes I think there is an indoor pool. But if you read my review you won't even bother staying there. I advise you to look elsewhere for accommodation
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