The room is nice. Other than that service is crap, food is very poor. I asked the hotel to book a taxi for me to drive me somewhere, and driver dropped me half way. I threatend not to pay the driver, to force him to drive to my destination, he got violent and started pulling my laptop bag. When later in the day I told the front office staff about the driver they got me, and how he did not take me where I was going, and nealry attacked me. They were completely apathetic.
I have been is crappy places as I travel a lot in the middle-east for business. But at this price for a hotel in Casablanca, and this is the level of service I get.Room safe not working. Shower not working. Electricty activates light automatically in the middle of the night. I am never setting foot in here again.
The hotel is located iff the highway in a business district. There are not many restaurants around and very few open on the weekend. The hotel does not sell alcohol so don’t stay here if that is important to you. The staff spoke very little English and were not very helpful. A card in the room said you must leave a deposit for a pool towel. We went to get towels and they didn’t have any. They said to use the room towels and they would bring us more. They never did and had to call again. We asked the desk to call us a taxi to the airport. The guy ripped us off and left us at the wrong terminal. Rooftop pool is nice with a great view.
Neat, spacious clean hotel. Stayed in Deluxe suite, spacious with own kitchenette close to all amenities. Tram walking distance 10 min away. Carra Four supermarket has everything from clothing to food to alcohol, walking distance 5 mins from hotel. Breakfast not that grand. Hotel Staff can not understand English, there was a barrier in communication, mostly speak French n Arabic. Delsih Italian restaurant - road away. The Foyer and Lounge, the decor is very luxurious and stunning. Rooms are very tastefully decorated, and modern. 20 mins away from airport.
Hotel was well appointed, clean and functional. Room I had was a mini suite with kitchen. Large shower separate toilet. Staff at check in very helpful but could have been more responsive to customers. Downside was that there was no alcohol served in the bar/restaurant but the Ibis next door has a bar.
I stayed here for two nights alone waiting for my family to arrive in Casablanca, and I was called to the front desk at least four times to “confirm random details,” but mostly for the man at reception to flirt with me and make small talk. The man (Adil) also called me on the hotel phone multiple times to talk to me past 9 pm, and then somehow looked up my name and added and messaged me on Facebook. This was EXTREMELY unprofessional and made me feel unsafe for the night- I knew they had some sort of master key in the front, and I felt very uncomfortable knowing that a man who was clearly interested in me could access my room at any time. I was also harassed at breakfast. He loitered in my room when I ordered room service, and stopped in the gym several times during my workout to ask me about random details and check me out. These details were unnecessary and obviously just excuses to talk to me. I would not recommend staying at Eurostars if you’re a woman.