Beds are comfy, linens, pillows and duvets are excellent, there's a bathtub in the bathroom which is certainly a plus. Towels are very good. Everything was clean and no complains in this part.
However, it is a bit noisy as there are no carpets and you can hear every step outside the room. It would be better if there was a carpet in the room as well. Another minor thing was the selection of TV channels: most of them were in Russian! Who needs that?
Also, there was no kettle in the room and the breakfast coffee was way too weak! I had to buy a stronger one for 2 euros. That's a bit of a disappointment when I count on breakfast to be included in my room price.
All in all, the aforementioned things are indeed minor, so I would say that this is a decent place to stay overnight.
Rather than advising tourists not to stay at this hotel I believe providing constructive criticism is more productive. I stayed 3 nights as a solo guest I based my choice on its location, it's star rating & customer reviews. Having stayed in many 3 star hotels across Europe I would strongly argue The Primo hotel is 2 star at best. I paid €135 for 3 nights for a single room, having booked 2 months in advance the price lacked the value for a hotel located a 35 minute walk out of the city centre, room 306 was small & charging €45 a night the single mattress was so uncomfortable I had back ache each morning, as a 33 year old healthy male that's alarming.
Please inform your cleaning staff to wait longer after knocking on the door, also numourous times they were chatting on their mobiles, again its unprofessional & guests may find loud ringtones & personal chats disruptive.
Wall insulation is a must I'm afraid, I could every word on the 3rd floor from 306, not to mention the room next door.
I don't know if it was just during my stay but your plumbing problem meant I had to leave the hot tap running for 5 minutes, I then only had luckwarm water for a shower, a priority you should address as guests may get ill.
Regarding breakfast, it would make a difference if your staff were more polite, I didnt see one smile or recieve any greetings, also your bread each morning was stale, this is a health hazard so please be wary.
Overall, for the price I paid I had an unsatisfactory stay at this hotel, I would rate the hotel as 2 star based on my stay, if the the location was in the oldtown I'd understand but it's not. hopefully the Primo takes this critism on board so future guests don't share my poor experience.
We stayed in this hotel only for one night, but when we go back to Riga, we will stay there again.
We've been flying for 24 hours when arrived- coming from Australia, all we wanted was a good bed and a possibility to sleep in. Which we got.
Two things we wished it had- dark curtains to block the sun while sleeping and a fridge in the room. Everything else was great- friendly staff, amazing breakfast (we're talking big variety of options, local organic fruits and veggies, way more than you need for breaky).
Another plus- fan in the room! It was quite warm when we stayed, so, we really needed a fan as there is no aircon in the room. (You don't get to stay in many places in Latvia that has a fan in the room.)
Overall- great experience, yummy food, low price and not far to the center of Riga.
Location: about 3km from town center, which is easily accessible either by car or public transport. However note that a train passes right next to the hotel.
Price: average for this category of hotels in Riga. Parking: available, although not enough for high-peak periods.
Staff: average, or even below average (some staff wouldn't even greet us).
Rooms: adequate, clean, spacious, very poor sound insulation, no fridge, and our room lock was a bit problematic (wouldn't always work!). Beds and linen were good, although our sheets were a bit short, revealing the mattress below.
Breakfast: good quality (not the coffee!), but limited variety.
Overall, I'm afraid I wasnt satisfied at all with my stay at this hotel.
The hotel is a bit far away from the city center, but easily reached by busses. Next to the hotel is a supermarket. The room I had was nothing special, but the bed was good to sleep on. I could hear the voices from the hallway and other rooms though. The staff was very friendly and the breakfast was tasty and varied!