The hotel is located few km from the Ustron centre next to other hotels and close to the hospital. The hotel has a basic restaurant serving Swedish table breakfasts. There is also bar/coffee. The rooms in 4* part of the hotel are well equipped with modern design and clean. There are small balconies one can sit and admire Czantoria mountain view. Wi-Fi in the hotel is good. Unfortunately, the parking lot is too small for the amount of guests so it is very hard to find a free spot. Spa is a “big word” as the hotel has small swimming pool, very basic fitness (small and just few machines) and not much more.
Nicely renovated hotel with very friendly stuff. Good location, nice pool and spa. Close distance to Park of Surprises / dinning area a bit small to accomadate all the crowd / nice Terrace. Hotel dedicated to families with kids
Great value for the money. We had wonderfull room on the ground floor with entrance to the garden. Very nice kids playground outside and nice big indoor playground as well. As I go through other reviews, yes you have to read!!! it has 3 star 4 star part- we stayed in the 4 ( I don't know what are the differences). The food was excellent- small choice, but everything I tasted was made with one michelin star :)). Only minus was the small pool and the pool area was small as well. But great for nature and walks, hikes, visit the small village of Ustron etc. I would recommend and definitely would like to come back again.
Who likes and is looking for the EUROPEAN international standard SPA (Salus Per Aqua) has no to come here! This hotel simply is a children and family hotel with no SPA structure at all!
I booked 2 rooms for 5 days (but only 1 in the 4 star the 2nd was into the 3star.).
At the check in the receptionist required the full payment in advance (unbelievable!) giving us 1 electronic key for 2 person only, and just after my pressing released the 2nd. When in the room (in a very hot week) the temperature was impossible and no air condition but a nice fan only (unbelievable it's a standard in the 4 star everywhere). By the way there is in the 3 star room...
The switch and the light lamp were at the pillow level in the middle of the mattress (unbelievable!). Trying to drink something I found closed the bar fridge: it can be opened by the floor responsible only (but the day after!).
Coming to the SPA: the picture show a perfect swimming pool but it's really really small and plenty of children. Even the area for countercurrent swimming was all the time used by childrens and grandma for water massage (😆) and nobody was controlling. So I payed such as the other families but I couldn't use the swimming pool at all 😱!
The unique sauna is small and with continuous passage of people looking the place (😝).
The last 2 days as was raining I decided (even having paid) to come back as the hotel wasn't offering services respect to the mass of people(😱).
The restaurant is small respect to the peak of people, especially for the breakfast: the 2 machines for coffee were taking an average of 2 or more minutes to give one coffee, which means or no coffee or the most of the time standing in the queue... And when finally the coffee was ready... Unfortunately Very bad taste! You have to come for The dinner very early or no choice even at 2 star level...
Unfortunately this chain (Diament) is actually costing similarly to the EU level but with the half services.
I suggest to the hotel direction to visit and spend time in other EU chains (I.e. Falkensteiner, Blu , Melia, Tryp, Paradores etc) to understand and solve their gap.
What I liked about the hotel was nice panoramic view of Beskidy mountains from the room and the area around the hotel. Unfortunately the hotel does not deserve 4* (I was staying in the 4* part). The room does not have AC, cleaning was very basic, mini bar was locked, the noise from other rooms could be heard loudly through the walls. The breakfast was ok but the food quality did not meet the standard of a 4* hotel. The queue to the coffee machine was sometimes for about 10 min. The a la carte restaurant is way overpriced. The pasta I ordered was overcooked and had too much oil in it. The swimming pool is too small for such big hotel, it was not possible to swim most of the time. The spa treatments are also quite expensive, but the hotel does a lot of promotions for some of the treatments.