This is an older style apartment building (circa 1980's) built on a shopping centre with amazing views from most rooms to the ocean. It has been reasonably maintained but needs some work to bring it up to standard.
Firstly, cleanliness in our bathrooms (2 bedroom unit) was poor. How can a cleaner miss mould on white grout on white tiles beggars belief (see photos). 30 seconds to spray some bleach, mould removal or a simple scrub would have eliminated this but the cleaners left it. There was an excess of dust build up on the ceiling exhaust fan which would have taken 30 seconds to clear.
I don't blame the cleaners, I blame management and supervision for not keeping the cleaners to standard. This needs to be reviewed and addressed to minimise discontent of the customers - Us.
Our unit had plenty of saucepans but only two lids which did not fit all so we had to compromise. A little tardy.
We were there at the busiest time of year and Management rather than getting Lift service personnel over the weekend, left a note it would be attended to on Monday (eventually being fixed on Tuesday so 4 Days out of service). This reduced lift capacity from 3 to 2 and significantly affected wait times and over crowding. We had to wait for a second lift a number of times due to overcrowding. Poor form. Management should have bitten the bullet and rather than saving 'money' should have saved customer inconvenience and distress at the absolute peak period.
The Pool surrounds are very old terracotta tiles and the edge of the pool is cracked. The tiles are SO SLIPPERY only a very slow walking pace was safe to avoid slipping over. Again, poor maintenance.
The foosball table whilst advertised is in dire need of repair. This needs to be replaced and not noted as an item of interest in any marketing literature until rectified. The table tennis table is the same. Replacement needed.
That's the bad stuff. The rooms were neat, the kitchen well appointed and in good working order.
Convenience was king with you only needing to go in the lift to gain access to the shopping centre, restaurants, Cafes, Library, Movie Cinema and supermarkets only down the hall.
It was just across from Coolangatta beach and right near the surf club. Total convenience here.
We won't be returning. The attitude of management on repair, maintenance and cleaning is not compatible with our expectations.
They were lucky to get a 3 star vote (nearly was a 2 star) and only got this for the superior convenience and views from this location.
We loved our stay at North Point with several beaches across the road and able to walk to everything you need from groceries, coffee shops and restaurants
The Bonus was we saw Whales from our condo virtually every day
The living space is roomy and very comfortable with good WiFi
Beach and pool towels are provided. I would recommend you bring some basics for dishes and laundry otherwise you need to buy
Nice big pool and hot tub
Highly recommended and we will be back
If you want a peaceful view of the beach and a well-cleaned appartment this is for you. Location is perfect, facilities close by, and the beach is over the road this place has it all. Take advantage of the well looked after pool and bbq facilities. the hotel rooms are very large and the place has Foxtel and a DVD player for you.
Love the ease of access to the beach and the mall ( for supermarket and all other usual atores)
Nice swimming pool and roomy apartment - receptystaff very helpful and friendly
Lucky to have had Julia and Angus Stone concert right in front of us - watched it from our 16th floor balcony .
Also had the world surfing champs on so lots to do on our 7 day stay
I cant get past rudeness so it kind of taints the whole place and the reason it dropped one star in my opinion. The manager was unacceptably rude although the other lady was the complete opposite, welcoming and polite. Avoid the front desk if you can or take a thick skin as I have read similar comments on other reviews. Location is great with easy access to shops, movies, beach etc and views are wonderful. Pool is average but fine for kids, it did not seem sparkly and inviting, but it was a busy time of year and we did swim in the afternoons. A few umbrellas would be good so you can relax around the pool instead of crowding in to the bbq cabana with only a couple of chairs, to get shade while supervising kids in the pool. Apartments are spacious and nicely furnished, however you need to run the aircon for a very long time for it to make it into the bedrooms and then you need the bedroom doors open all night, one night I slept on the lounge under the air conditioner to catch up on sleep. The bedrooms are probably fine in the cooler months so you can enjoy the amazing view from there. It is in a noisy location as expected in any central area with road noise and delivery trucks beeping as they pull in to the shopping centre below so if you want to sleep with fresh air take ear plugs. Kitchen is well equipped and spacious and so easy just to take the lift down to the supermarket for anything you need. All in all, it may have been a better experience in a cooler month and avoiding the reception desk. I would choose alternative accommodation if I was to return to Coolangatta.