I stayed at this property on two separate occasions during my trip to Cairns and was very pleased. The staff at reception were very friendly and welcoming. They went above and beyond, from calling me to re-confirm arrival times and making sure I was aware of after-hours check in procedures, to assigning me a very quiet and comfortable room on both occasions. I usually request a quiet room as I am a light sleeper, but these guys actually took note of that which was such a pleasant surprise! As a result, I had a great night's sleep both times I stayed there. The room/apartment was very spacious and had excellent amenities for a comfortable stay. Everything was very clean and I even had partial views of the water. The location is unbeatable, right in the centre and within walking distance to shops, restaurants and the esplanade. Overall, I was really happy staying here and was so pleased that I chose this property. I would definitely stay here again and can highly recommend it!
Positive points - great location, very close to lots of restaurants and the esplanade. Pool is lovely, parking is good although the way to access it is a little strange.
Not so great points - wifi constantly drops out, was completely unusable on my phone and unreliable for business purposes. Room was damp and potentially mouldy; couch and carpet in the living area in particular were quite bad. The air con was also quite dirty and had a peculiar smell, making it very difficult to spend time in the room itself. The bed was ok, but there was no duvet provided which I thought quite strange.
Customer service was adequate, however there were a number of things that were not explained to me on check in, such as where to take any rubbish, or the provision of a vacuum cleaner. As I was staying for a few months I was happy to clean the apartment myself, however there was no clear direction on where to get the materials to do this, and unfortunately I had to leave the apartment unvacuumed (which I did not like to do). It would have been helpful for this to be clearer on check in, but other than that the staff were kind and easy to talk with.
All in all, I would not stay here again though, mostly due to the unpleasant odour / feel of the room.
We stayed for a week in a modern renovated suite and it had everything you needed! The apartment was very clean and felt super cozy with the latest electrical technology. Location was spot on, walking distance to the esplanade and night markets. Highly recommend this hotel to anyone wanting a tropical getaway!
Large apartment suited our needs. Full kitchenette and separate bedroom were great things to have. Couple of small maintenance issues and the slow elevator which always scared me whether it would work or not; but apart from that it worked well. Great position in town within easy walking distance to all the restaurants and bars and the lagoon.
My partner and I stayed for a getaway. Definitely recommend the new suites. Such good value for an apartment. Had a lot of cool updates to the room. Friendly and helpful service. Secure parking and very close to everything we needed. Will be back!