I had an appointment at St. George’s hospital the next morning so we booked for one nights stay. When we arrived the man on reception was very helpful and courteous making sure we were catered for by changing our booking to a special room on the ground floor with a disabled shower! Which was much appreciated and also the car park was free as I hold a blue badge! Breakfast was included although it wasn’t cooked as before! I think the staff had worked very hard at getting the place spotless due to COVID-19! My only complaint is the constant trundling noise above our room which didn’t stop until midnight and started again at 5am! I thought it was the tube but it was quite loud! Anyway I made it to my appointment on time!
underground car park is about as big as a phone box! good job I have a small car, moved some laundry trolleys and squeezed into a tiny space - £20 a day? glad my company were paying. staff were ok, room was ok, quite a busy road outside with emergency vehicles with sirens on passing every few minutes. not much choice of evening meal, very average small curry. breakfast was fair, not overly hot. very average overall.
yes, you read that right I found a mouse in the room.
in the morning I opened my suitcase and a mouse jumped out running under the armchair. horrified I took my things and ran away to the reception. I have not received assistance or apology. I asked for a refund but they only granted me a partial refund.
run away from here.
Our delegates said their sleep quality was OK, but we were universally disappointed with the poor quality meeting room refreshments and the curt manner of reception staff, who we felt acted more like security guards than customer care advocates.
The location suited us and it was clean but the service was definitely 'budget' in style but not necessarily in price. In our opinion, it needs better quality refreshments and courteous staff to try and deliver what it is aiming to.
Nice clean room good facilities and breakfast buffet very good Value for money.
And tube station just across from hotel.
Parking under the hotel and lift to the rooms
Will definitely return when looking for a hotel near London