Never in my life have I been so unhappy with a service. I would not recommend for anyone to stay in this terrible
I had booked a room for me and a friend on hostelworld. When I arrived at the hotel we were not greeted which was fine first thing that came out of his mouth was passport ... no hello no nothing. So after we were given our key to our room. First of all the bathroom was a mess, the bed sheets looked dirty and did not look like they had been cleaned. 5 minutes from arriving we get a call from reception (from an old man called Tom) saying that we had a room booked for 1 person even though we had been given a two single bed room. As I was showing him my email that stated that I had room booked for two, he proceeded to shout at me in such a horrible manner stating that I was wrong and he was right even though I had showed him my confirmation email for the room. I asked to see a manager or someone else above because I didn’t not want to waste my breathe on such a vile man. He ended up calling someone whom I started to speak to over the phone. As I was speaking to the gentleman over the phone “Tom” started shouting at me calling me a liar bringing his face around the table shield with no mask about 5cm away from face and again proceeded to shout at me and call me a liar. At this point in time I got very angry and demanded a refund as I didn’t
Not want to stay at such a horrible place that don’t even know how to treat a paying customer right. The gentleman over the phone said that he will come over, hung up the phone on me and 10 minutes later he came to the front lobby. He introduced him self to be the owner and ceo of the hotel and that he would not accept there to be any shouting and to speak calmly. Just as he was saying that he started to defend his staff and say that I was in the wrong and the it was all my fault and that my email is not correct and that their system is correct and so on. He then said that we shouldn’t be in the lobby without a mask even though his staff had no mask and on two occasions had come so close to me during our argument. I told the so called owner/ceo of the company to check the camera which was facing directly towards us and to check how aggressive and intimidating this Tom guy was which he then proceeded to tell me how that wasn’t important.
I cannot even go on any longer about how horrible we were treated by Tom and the so called owner of this hotel! But everything from the beginning to the end of it was so intimidating and disgusting behaviour. If I could have given it a 0 star I would! But would not recommend anyone to stay here. It would be better for you to stay at a hostel or Airbnb. Do not even waste your money.
We spend two nights in that hotel. Room was nice, good view on the city and sea from the terrace. Breakfast was also ok. It's not all inclusive but simple fair dinner. The person in the reception was smiled and helpful.
We stayed here for one night and was upgraded to a sea view room thankfully as the road view wasn’t so nice, the rooms were clean but basic maybe could do with a little updating but overall for the price it was acceptable, the breakfast buffet was ok it did the job, the pool area was nice, clean and welcoming
Me and my wife gad a great week in this hotel ,stayed in room 305 ,you can get the bus outside the door and back ,you can walk down to the SHOPPING MALL its a short distance ,we had breakfast and evning meal there ,was good ,and most of all i hope the owner of hotel had the opparation and is in good health ,such a nice person ,.
We spent 2 weeks there. Basic single room with 2 beds and balcony. We ended up skipping most breakfast mornings because it was the same. Lunch and dinner was great though, but not a huge selection. Although the 2nd week we realised chicken and pork were being rotated, but was still nice. Can't fault the staff, and some of them have a good sense of humour. It's location is great for normal people, but my disabled partner found it very difficult getting around on a hired mobility scooter and the roads and pavements are quite bad.