Date of stay: November 2018Trip type: Traveled as a couple
first of all we were not given the room we booked (ours should have had a balcony) you are given a set of 3 keys, building door ,floor door and apartment door but only the apartment key works properly,you have to fiddle with the other keys just to get into the building,apartments are on the 4th floor,we were told the cleaner had misplaced the tv remote but there was not one and the tv did not work anyway,having said that it was a nice clean place to stay in a good location and the host was quite friendly,and the place was cheap
Room Tip: i put yes to the flatscreen tv question, bu the tv does not work
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Response from lafinestrasulmercato, Responsabile reception at La Finestra sul Mercato
Responded 1 Dec 2018
hello we are really sorry about your review. We changed the keys two month ago and every key works well. We have to inform you and our customers that fisrt of all the apartment is located at the 3rd floor, not at the 4th floor. The place is cleaned and we like to be very helpfull and you paid between 20 and 25 euro for a room. yes it is cheap cause it is low season, but for the amount of money you paid you got all you needed. For the key issue it might be a problem with one key that we changed already and we hope this won't happen again. We want our customers to feel comfortable and safe. Thank you so much for your opinion, for us it is very important! La finestra sul Mercato
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.