Could this possibly be the same hotel? Not only is Trebbo de Reno difficult to find but when one finally arrives – how one’s heart sank. From the charmless and snippy receptionist (though the hotel had already taken €150 “deposit” from my credit card) to the poorly furnished, poky room – which meant that one of us had to climb over the bed to reach the other side, the poor shower with a bizarre 1950s Woolworths hanging soap holder and non-completely closing doors, and no coat hangers, unless you count the bent wire ones which come from dry-cleaners – and the worst breakfast in Italy. Don’t believe the pictures on their website. There was also a heating duct in the wall which meant that the room was far too warm. Rotten TV reception, no broadband and no daily newspapers. The only time the receptionist smiled was when she told me that they had no papers! Oh, and the shoe-shine things in a packet in the room didn’t shine anything!
Miss Moody told us with glee that there was no mini-bar in the room but that we were “welcome to use the hotel bar”. What bar? A corner feature from which bottles of beer were sold – nowhere to sit; no comfy chairs – not even a barstool.
We booked because the website implies that the Michelin one-star restaurant is part of the whole. Not so. On arrival, we asked to reserve a table for dinner – no problem. We had a brilliant and memorable meal, and, at the end, wandered off to our prison cell bedroom. Almost asleep, the phone rang from reception demanding that we go downstairs immediately because we had not settled the restaurant bill. The receptionist told us that the resto was not part of the hotel – “nothing to do with us”. She said (a) that the resto staff should have told us or (b) we should have known. I gently pointed out that even if all was as she said, I would be there in the morning (we had booked two nights). She firmly squashed that saying that the restaurant was entitled to be paid on the nail.
The hotel was also subject to a great deal of traffic noise and on a dangerous corner. Go to the restaurant for a treat but stay elsewhere. Anywhere but not next door!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.