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All You Need to Know About the Rooms
at NH Madrid Sur

Room/Suite (67)
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Guests1 room, 2 adults, 0 children
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US$76
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Free cancellation until 11/12/20
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US$76
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Room review highlights
... and made us feel at home right at the beginning. The room ( superior ) was great with a big bathroom. Everything was...
Great location, a very comfortable room with superior service. All staff is very attentive and I felt I was their special...
... to serve us. She looked disinterested when she asked for our room number and we explained that we are non-patrons....
Featured room amenities
Safe
Minibar
Laundry Service
Internet
Wheelchair Access
Baggage Storage
Air conditioning
Wifi
Newspaper
Accessible rooms
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Reviews that mention rooms

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Marga2009 wrote a review Feb 2020
Barcelona247 contributions211 helpful votes
Reception is nice and attentive and made us feel at home right at the beginning. The room ( superior ) was great with a big bathroom. Everything was very clean; wi-fi worked without a problem. There was a Nespresso in the room too. Breakfast was fabulous. It is a bit far from the city center but transportation is very efficient. I will return to the hotel, without doubt.
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Date of stay: February 2020
Rooms
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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OnAir720058 wrote a review Dec 2019
7 contributions2 helpful votes
Great location, a very comfortable room with superior service. All staff is very attentive and I felt I was their special customer. They also serve a great breakfast ! I will be back and next tine will bring the family!
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Date of stay: December 2019Trip type: Traveled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from 305inmaculadam, Director General at NH Madrid Sur
Responded 9 Dec 2019
Thank you very much for your review and for sharing with all of us your experience at Nh Madrid Sur. We would be delighted to welcome you with your family in your next visit to Madrid. Looking forward to seeing you back, Our best regards Inmaculada Manzanares Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scott2121210 wrote a review Apr 2019
Dundee, United Kingdom3 contributions1 helpful vote
So, it basically goes like this...myself, partner, and our 3 children graced your lobby for some refreshments. Paid for a coffee and some ice-cream for the kids. Paid for same at reception, unfortunately, the lady at reception didn't appear happy to serve us. She looked disinterested when she asked for our room number and we explained that we are non-patrons. Reluctantly, she took our €16 for said items (personally, somewhat expensive for what we got). Nevertheless, we sat in the lobby and consumed our purchase. As we were about to leave, we asked for some water for the children. What then followed truly astounded us...the lady at reception informed us that we are not entitled to the water because we don't have a room, basically informing us at that point that we had no business gracing her lobby because we didn't have a room. How absolutely disgusting of NH Madrid Sur. Never in our lives of extensive travel have we ever felt so embarrassed by the conduct of a receptionist who, in most cases, is the first point of contact when entering a hotel. In fact, just the other day we dropped in to the lobby of H10 Villa De La Reina Hotel Madrid and were treated most beautifully (and no, we didn't have a room!). We have used NH hotels previously, but this sort of behaviour completely puts us off now. I might add that there wasn't a single patron sitting in the snack/drinks area and the receptionist was certainly far from being run off her feet...perhaps frontline duties are not for her! Anyway, I am not happy at all so it's up to hotel management to deal with this. However, if that is their policy not to serve non-patrons then it's a very sad world indeed! For information, we visited the hotel on the evening of 15th April 2019.
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Date of stay: April 2019Trip type: Traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rashmi wrote a review Feb 2019
Mumbai, Maharashtra, India109 contributions8 helpful votes
+1
No complaints on basics like cleanliness, linen etc. Decent sized with good room and washroom. Hallways leading to room could be better lit. The hotel is about 20 mins from the central area but the metro station is like 2 mins from the hotel. The line is same as the long distance train station and the central tourist area like Gran via so convenient. Even the bus stop is less than 100m so travelling to anywhere is a breeze. Overall a decent stay if you are ok with staying 20 mins away from the center.
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Date of stay: February 2019Trip type: Traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Oliver G wrote a review Dec 2018
1 contribution
All the staff were very friendly, the room was comfortable and clean, all the hotel service was excellent. Located nearby to the museums. Enjoy my stay at the hotel I will definitely go back and love Madrid.
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Date of stay: December 2018Trip type: Traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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