Yes, but not the cheapest but still a good deal. Room nice, why a bathtub when a walk-in shower is so much better? Service friendly and correct and breakfast excellent! Location good about 5 minutes from Old Town by foot. The Germans do really understand perfection and not very often with a smile and a laugh but I take this hotel any day!
This hotel is location in a busy hotel street with all kinds of competitors like motel one, premier inn etc. The rooms look reasonable although it will not always be interesting for couples or friends as there is no privacy as the bathroom can not be locked and the window between bedroom and bathroom is see-through.
The location is not too far away from the center.
However, service in the hotel is abominable. The airconditioning is many rooms were not working. When asked about this at the front desk i was informed that they were indeed malfunctioning and every room needed to be fixed manually. When i asked if there were any rooms were already fixed they could confirm that the indeed some rooms were already working properly. However, they were not clean and it was not their intention to do so when i asked if i could be transfered to such a room. All i could get was a ventilator or a quieter room so i could open a window. It was a hot night and not much sleep was possible because of the warm room.
The staff at the reception were more interested in each other instead of the guests.
I normally like NH hotels and had chosen them before during my trip but that will have to change now. I pick hotels for the stuff they can offer, if that stuff is not available, try to make it right at least. NH hotel group does not do that i will not be using them again. Avoid this one if you want a decent night of sleep.
The hotel is conveniently located if you arrive by train as it is close to the main train station. You can easily walk there even with luggage. The street is rather dull with loads of rather dull hotel buildings but the charming old town is just across the street from the train station. Go see the castle and enjoy the charming old town. The hotel managed to serve a decent breakfast buffet even in these corona times but it was not fully up to the usual NH standard. Waiting time was also an issue. First day we were offered eggs and coffee, next day not. I also had to ask for bath robes and slippers which should have been made available without asking in my room category. The room was quiet and clean. Everybody wore face masks and there was always hand sanitizer available. One evening when I came back from dinner the fire alarm sounded and all hotel rooms had to be evacuated. The fire brigade and police came quickly and soon guests could return to their rooms, The situation was handled okay.
We returned to NH Collection Nürnberg City after staying here last winter. However, we found that standard has deteriorated.
Housekeeping forgets to replace bath towels. Bathrobes, slippers, shower cap, hand cream no longer provided. Electric kettle is dirty. Reception no longer replenishes welcome drinks, coffee, fruits and candies as welcome gesture. The service levels provided to customers by reception wasn’t great.
On the other hand, it was my first time trying out the breakfast buffet. The hotel offers generous and quality spreads for breakfast buffet. We enjoyed breakfast so much before our daily activities. Cleanliness seemed slightly unpleasant as tables were not properly cleaned and was shocked when I received used cutlery sets.
I hope the hotel can improve its services.
Overall, I would recommend the hotel for its strategic location, reasonable price, spacious and clean room.
Great location near the train station and the old town and with an on-site parking to make things even easier if you arrive by car.
The hotel offers modern interiors which feel nice and new. Cleanliness is taken seriously to the last inch. The room is spacious and confortable. The bathroom is also really nice and the provided toileteries of extra quality.