We loved this hotel, especially it’s situations with views sweeping across the Cote D’azur. The room was comfortable and the hotel restaurant is lovely. The staff were friendly and went out of the way to make sure you had a nice time. Looking forward to coming back here one day :)
Having been here many times and always booking for the following year on departure; we were excited to be returning. After having driven 1000 miles and arriving late on Saturday afternoon we were stunned to be told by the new owners that our booking was not acknowledged or going to be honoured. They also claimed the previous owner was nowhere to be found. We asked if there was any rooms at all and were told no they were fully booked. We subsequently checked on the Sunday on booking.com only to find that there was a room available but at a higher price and each day after there was a room available but at a higher price! We also met the previous owner in the village the next day who still had our reservations on his phone. So two outright lies had been told to us. They offered no compensation apart from a free breakfast but the whole ordeal had left such a bad taste we could not go back. We would never wish to visit this place again and on leaving the village at the end of our stay we discovered that some other poor unfortunates were now suffering the same fate as their booking was not being acknowledged either. What a disgraceful way to behave clearly these new owners have no idea how to run a hotel and I would never recommend anyone else to this place such a shame as it was beautiful and run so well previously
Stayed here for a romantic getaway, this little village did not disappoint, really beautiful with cobbled streets, fantastic views. Unfortunately the hotel although in a perfect location does not offer the customer service you would expect. The hotel owner is exceptionally rude and very unwelcoming. At all times putting himself before his guests, he reminded us very much of Basil Fawlty as if he had been forced to run a hotel rather than wanting to. The rooms had no coffee making facility's of bottles of water offered if staying room only. Early morning coffee not available in the main restaurant area where there are the best views (so don't dare ask the owner for one) these tables are often dressed for dinner although in the mornings the tables are empty. Owner is happy to direct you to "his" little café next door which has very limited choice for a French coffee shop, no pastries and no view like his restaurant instead you have to sit amongst what I would call a junk yard. Given the choice I would not stay in this hotel again unless there is a change of management.
My wife and I booked five nights at Les Deux Freres, the highlight of which was due to be dinner on the terrace with spectacular views over Monaco to mark our 49th wedding anniversary. It was not to be. The owner, Mr. Bonestroo, accepted my email booking for dinner reservations on the three nights the restaurant was due to be open during our stay. However, two days before the big night, I discovered entirely by accident that he had decided to close the restaurant that night and the following night. In dismay, I showed him the email booking on my laptop. He shrugged his shoulders and said he had to give his staff two days off because they had opened for a corporate event on Monday and Tuesday of that week when normally they are closed. He was very defensive and could not bring himself to apologize for what was clearly his mistake. That added insult to injury. I formed the view that Mr. Bonestroo's chirpy demeanour serves him well when things are going well but that he has no idea how to behave appropriately with customers when things go wrong. I would not have booked at Les Deux Freres and spent nearly 1000 Euros if I had known the restaurant was not open for our anniversary night.
There is no doubt that Les Deux Freres is in a beautiful location. However, it is misleading to call it a "hotel". In fact, it's a restaurant with rooms. It has no proper reception, no lounge, bar, garden or car parking. Food is generally good, as it should be, priced at 53 Euros for a three course dinner. The weak point is the desserts. They were about the standard one would expect of something bought in an average patisserie. The bedrooms are not expensive for this part of the world but the two we used were very small. With two people in the room, you are constantly having to squeeze by each other. In room 2, the bed is so close to the walls that there is no room for bedside tables. The bathroom needs refurbishment. It is looking tired and the shower is an old fashioned "over-the-bath" fitting. Room 4 is equally small although it has a modern shower.
I cannot recommend this establishment. If you accept its limitations as a restaurant with small bedrooms, and there are no glitches involving Mr. Bonestroo, you might have a nice time. If anything goes wrong, don't expect an apology or sympathetic handling.
Not sure why the last reviewers were so dissatisfied when we just had such a great experience there that we did not want to leave!! Actually we will be staying there again when visiting this beautiful part of the world
The owner was very friendly and accommodating, our room 8 was all updated and had an amazing view toward the Monaco bay. We had an excellent dinner and breakfast served on their very charming covered patio. A great setting to relax away from all the city noises and forget our daily headaches
Keep up the good work, we certainly appreciated your attention to details and professionalism