Stayed here for hubby's 65th birthday on a 2 day deal with sabrina river cruise.lovely location Hotel very clean but a bit tired !!! ovely balcony overlooking pond and nice scenic views, but would of benefited from a clean and a tree was growing out of the grid.Not in walking distance to any local restaurants,pubs but a short drive away !!! If you like a nice long walk then it is ideal.All the staff were pleasant and courteous and very busy at all times but there was just not enough of them to cater for the amount staying although hotel knew they had a busy weekend ahead as we were called before our stay to this effect and asked to book our meal time slots which was not a problem .Per covid regulations in bar as we fully understood drinks have to be ordered whilst seated, ourselves and several other guests ended up leaving the bar as in a period of 1 hour and a half we only managed to get 1 drink as the girls were so busy having to also serve drinks to people dining in restaurant running back and forth, not their fault.Did not like attitude of Genral manager
Maybe caught him on an off day,but should not effect his professionalism, we had reported on day of arrival we had no heating in our room it was not a problem in the day but became chilly early evening when we were wanting to shower managed to get a portable electric heater later that night,on asking next morning for update on heating General manager came over and informed us that heating was not on now anyway..tried to explain it was cold in bathroom of an evening he said put heater in front of bathroom door to direct heat into bathroom told him heater only had short cable and no plug near bathroom he just walked away,no one spoke to us again about the heating !! we spoke to another 2 other couples who also found him to be a bit offhand with them also.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.